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09 Dec 2018 09:17 PM
Fexelea
By: Fexelea

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Please allow community moderators to cover off-hours and holiday shift

29 replies

@PSForumMods and anyone from Sony, I'd like to suggest that you enable special community moderators (with limited access and spam removal duties exclusively) so that we can get weekend and off-hour spam under control in Playstation General.

I've been around here pretty much since they opened, through many transitions, and I appreciate the work that goes into building forum software from the ground up, so let us do something to help you. The community has many reliable individuals that could be entrusted with "hiding" spam until a regular moderator can pass final judgement on the topic and account.

:)

  • Emerald_Swords (Support MVP)

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    Not going to happen.
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  • vfr_800_rider (Support MVP)

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    I agree with Fex.  I made a similar suggestion months ago through PM to the Moderators.  Never got a reply, so I kinda also agree with Emerald......not going to happen.  :(
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  • GraphiteGB (Support MVP)

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    Never happened when the forum was run by lithium and they cost a ton of money, will not happen under SIEA staff rules... still does not happen under lithium on SIEE forums...

    And Xmass holidays is going to be way worse as they will require Time off just as any one else in any other company... This then causes even more lack of staff as those who cover holidays will require there time off after... 

     

     

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  • I posted twice and they disapeared. But spam posts seem to work fine lol.

     

    But short version I got a laugh out of covering the off hours, holidays and weekends. They are not working any shifts there is nobody doing jack shiite at Sony. They just every few day's delete it then ignore it for a few day's and rinse and repeat. The place is making itself a perfect target because you can spam it and it get's a few day's of time up.

     

    Otherwise agreed because Sony is risking liability not moderating these forums. These spams are crypto nonsese but they very easily could be much worse.

     

    Also @Graphite you have no idea how much it costs to have Lithium run these forums or about Sony staff rules. These forums used to have user moderators so stop confusing your opinion with fact.

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  • kisuma1 (Support MVP)

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    I would suggest doing the same, Stab. "They are not working any shifts there is nobody doing jack shiite at Sony." ".. not moderating these forums."

     

    You have no evidence; spam aside; to back those claims yet you continue to repeat them. We don't know what goes on outside of these forums, but yes, I will give you the fact that it gives that appearance.

     

     

    Are you flagging threads? Are you sending any PMs to the support team members? Are you honestly and truly making any effort aside from this? I'm not trying to get a rise out of you, or anyone else, but you are well past knowing those types of post doesn't help anything. It doesn't make the spam disappear, it doesn't make new features appear, it does nothing.

     

    You obviously care or else you wouldn't even still be here, so why not help out? I've spent hours of my weekends, entire days out my week to sit in front of a computer and flag spam. I've sent PMs and made multiple lists of IDs for PSForumMods and the support team. I've voiced my concerns, complaints, and ideas to them. Any of the other SMVPs can even verify most of that it you wish.

     

    And here's the thing, I'm not the only one that has done this; or at least part of it. You don't have to sit and flag 50+ pages like I've done a few times, just flag some of it. Maybe make a list of a few of the IDs and send them to one of the support team members. Don't know who they are? Ask, or let one of us know. Make the effort, because this doesn't work anymore.

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  • Oh please how can you even say something so stupid? Are you visually imparied? Posts have time stamps when you look at posts a few day's old and they're still there it is very safe to say nobody at Sony is working any shift to remove spam.

     

    So how about you come back to planet earth? The spam posts sit for a few day's this is 1000% fact. Like I said in the other thread there was over 23+ pages of spam many day's old a few day's ago, Today they were 3 day old spam threads before they cleaned it up what is your theory? lol.

     

    Want a good way to encourage spam? Don't clean it up. It's like graffiti people who do it don't bother when it get's cleaned up right away it's a waste of time but let them see it will not be cleaned and it only get's worse and why not they get to be seen for day's that's the point.

     

    Yes I have flagged thing's in the past since the change over and they're never acted on. Not much else I can say to you if you're in la la land about what's going on. Working shifts lol you guy's are too much. Moderators can work on the toilette or in bed it's a few clicks if they're getting paid if Sony isn't paying them then guess what nobody is working it's just some dudes job when he has spare time.

     

    Lithium cleaned it up. This spam is not new Sony after cheaping out on paying Lithium also cheaped out on paying the moderators... Doesn't take a genius to see this it only makes sense.

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  • Dead-Sync (Support MVP)

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    Many have suggested the same (community moderators), and I agree.

     

    Unfortunately I just think another drawback of the state of the forums and lack of development, is no proper toolset for things like user management, user permissions, and community mods. Simply put, the lack of development makes it virtually impossible to achieve what we all desire, until there is...well... development!

     

    There are SIEA employees who do moderate the forums. We're all regulars here on this thread right? We see the spam come in massive waves, then some of it goes away, rinse and repeat. We all know without a doubt though that it is not a full team dedicated to this one component. I've mentioned it before but I think the forums are all run by a web team of which the forums are just one piece. If there was a dedicated forums team in the past, it certainly isn't around anymore. Companies make cuts, restructuring, I wouldn't be surprised if that was part of the restructure from SCEA to SIEA. The timing kind of checks out too.

     

    However, this 'business reality' is why I think so many of us see community moderation as a great solution. In all reality, many companies don't have enough staff to moderate a board 24/7, but to combat that, thopse other companies utilize community moderation and strongly-developed forum tools to create a positive experience. We undoutedly do not have the latter yet and this is why we're in the situation we're in.
     

    What kisuma said is true, what little lines of communication SMVPs have to SIEA staff, is being used for critical feedback and concerns on the forums. Even moreso as time has gone on with no progress. I hope going forward this vocalism from the SMVPs can translate into some sort of change or progress. A lot of folks here are trying to be community leaders to drive change. This isn't exclusive to SMVPs either. All of the regular users who have provided constructive criticism and have been vocal about the state of things back-up the sentiments the SMVPs are trying to communicate.

     

    Personally, it does feel like a losing battle sometimes, especially because I would imagine the issue (lack of resources/development) is buried through tiers of management which makes it an even bigger challenge, but on the flipside I do believe this is an opportuntiy to try to reclaim and rebuild something new and better than before. I know I'll keep working for that while I'm on the forums and I know many other community regulars feel the same way.

     

    If we can all get through the other side on this with a forum that is in better shape, I think we all deserve a platinum trophy! ;D

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  • kisuma1 (Support MVP)

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    You see, this is the reason why I used to keep my fingers off of the keyboard. If anyone ever approaches you with the slightest hint of positivity, or offers any suggestions to help out or try something, you have to be childish.

     

    Wow, you flagged something and it wasn't immediately removed and the account wasn't banned? Guess what friendo, so has everyone else on this forum past and present. Did I kick and scream? No, if it wasn't removed in a day or so I sent a PM and it was taken care of. Do you think I enjoyed spending 8+ hours that one weekend where I flagged those 50+ pages of threads? Hell no, but I got to later watch in real time as page by page, they were slowly deleted.

     

    If I could show you the various list of IDs that I spent writing down and reporting, not only would you probably believe it, you would wonder why the hell I even bothered. At one time my list was well into the 100s just in that month. And you want to know what else, I eventually stopped doing it.

     

    And why is that? Because threads started to stay and I was well past tired of doing a paid employees job for them. They know it's there. They don't need me telling them every second of the day. Why should I even waste my time......but I started doing it again anyways.

     

    So buttercup, you can sit in your corner and continue to complain like you've always done, or pick up that mouse and start clicking. The choice is yours, and I really don't care what you choose.✌

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  • Fexelea

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    I get it we're all frustrated by the spam but please let's not start pointlessly bickering among ourselves - we all want the same thing!

    I do report the spam and accounts - but obviously it's much easier for spammers to automate or outsource it than it is for us to report it or for Sony to keep weekend staff. Now, I do see the spam disappears, there are people around and employees on duty. I just think that (obviously) they can't do it off-hours.

    I'm happy to volunteer development time for an anti-spam tool as well

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  • @Kisuma did you miss a dose of your medicine?

     

    You ask me "Are you flagging threads?" So I answer you yes and they're never acted on and then you rant, you flagged something and it wasn't immediately removed and the account wasn't banned? Guess what friendo, so has everyone else on this forum past and present. Did I kick and scream?" If you didn't want the answer why ask?

     

    As far as being positive spare me the bullshit. "If anyone ever approaches you with the slightest hint of positivity, or offers any suggestions to help out or try something, you have to be childish." I am more of a contributor then you're to general and plenty positive all the time. No maybe I don't go to support and answer people questions because well that's not my job but I do try and talk about games and keep conversation going and say thank you regularly. The only reason I don't make theads anymore is because I can't because like I have posted about the forums are broken and won't let me!!!

     

    "So buttercup, you can sit in your corner and continue to complain like you've always done, or pick up that mouse and start clicking. The choice is yours, and I really don't care what you choose.✌" Are you bi-polar? You my ******* friend can sit in your corner and lick Sony's backside like you always do!  You came at me don't get it confused. 

     

    Sorry to tell you the truth that they are not working shifts lol I must have hurt your Sony pride... You got triggered because I told Graphite and that he was wrong about user moderators and pretending he knows what's up with Sony and got triggered. Too bad "buttercup"

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  • Dead-Sync (Support MVP)

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    I concur with Fexelea, think we're all just doing the best we can in an environment that makes it very difficult for anyone to do anything. I don't think it's worth arguing amongst each other about it, especially since we all want the same thing. Let's not have the shortcomings of SIEA kill any remaining component of community we have left.

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  • kisuma1 (Support MVP)

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    That is definitely the entire point. Yes there are problems that are well out of our control, but we can still work with what we've got. I've always posted that I'm in it for the long haul, but it would make the trip that much smoother if those few people would end whatever beef they continue to hold on to.

     

    Work with us, not against us. That has been echoed since the beginning.

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  • Emerald_Swords (Support MVP)

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    It's pointless arguing with one another. In the end we all want the same result; which isn't being produced.

    There is no semblance of urgency from the folks taking "care" of this place, therefore I've lost a good amount of interest in partaking and even reporting these posts as they keep re-producing.

    I've been hanging around reddit for a bit , it's not everyone's cup of tea but at least I know I can go for a good discussion about gaming.

    It's difficult maintaining positivity when no progress has been made to this place, I get the frustrations.

     

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  • Fexelea

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    Maybe they can implement a "hidden by users" feature? For example if a post is flagged as spam 5 times it becomes invisible until a moderator approves it?
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  • kisuma1 (Support MVP)

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    I would see that just getting abused. The people spamming the forum actually watch the forums, so if something like that was implemented, they would have a few people marking our threads as spam. Then, moderation would be working overtime to approve our threads and take care of the spammers.

     

    I'm sure there are things in the works, and whatever does get implemented won't be public knowledge because of the above. That's why I've suggested before when these type discussions take place it shouldn't be out in the open. Because the more people get riled up (which is completely understandable), the more we're going to get hit.

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  • Dead-Sync (Support MVP)

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    I think a hiding high-flagged posts system could have some merit, but I don't think requiring a mod to review and reveal the hidden message would go well (due to abuse concerns kisuma brings up.) I think the best possible iteration would:
     

    • Automatically hidden messages can be viewed as desired on a per-user basis. (Similar to what Reddit does)
    • Users have the option to opt-out, and disable automatically hiding messages that have been flagged enough

     

    Unfortunately both of these systems would require development of the forums, which is the root of the issue to begin with.

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  • Y'all.. seriously?

     

    There is a lot of things they could have done ages ago, as well as right now. Finding possible solutions isn't the problem, it's having someone to implement them. There is no one to implement them. And if there is odds are they are the ones actually spamming the forums in the first place. Why else would nothing be done now, or months ago for that matter?

     

    Stop wasting your breathe. Solving and bickering. I literally just check in every few days to see if this dumpster is still on fire. Take your great ideas to a place than can actually use them like exclusivelygames forum.

     

    All that any of us are doing here is desperately clinging to an "MVP status" on a site that surely you can't be to proud to be an MVP of anyways. Or for the non mvps like myself torturing ourselves by watching something we loved die. Slowly.

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  • kisuma1 (Support MVP)

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    Status means absolutely nothing to me, I don't need a label to do what I do here. It was an option to even have one or not.

     

    People wouldn't be bickering if they really didn't want to be here. You yourself Buck have even said you had no reason to return yet here we are. Stab has threatened to leave numerous times but still hangs around. There is something more than just morbid curiosity keeping those around, or again, they would just leave.

     

    No one really has anything to gain at this point, so why stay? I can't even answer that question and I've been around off and on for a decade, a regular for five or so years of that time.

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  • Kisuma.. Even if the only thing holding you here, like me, is your love for the PlayStation brand and you want sincerely to support their products. You could actually serve that purpose better on other venues. Much better. And actually help someone here and there instead of, forgive me, but infuriate them by sending them to that also dead ass ps share blog site. 🤣💏

     

    You should be sharing all your goodness somewhere it can make a difference is basically what I'm trying to say. It's being wasted here.

     

    Me.. Most my goodness has been gone for awhile now. So I'm going to watch this ****** burn. Maybe fire up a gif war with foster if I can figure out how to post gifs. I am disgusted with the failure of these communities that they have tried to give us. And I am disgusted by the way political bullshit has driven a wedge between the entire community, not just these forums, and the company.

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  • kisuma1 (Support MVP)

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    I actually wouldn't mind a good Gif war. We kept the one in OT (RIP) going until the end. Yeah, I immediately noticed you had changed since back then. I know you were getting trolled by someone but luckily they either got run off soon after or had a change themselves. After that a few people started dropping off and then the platform change came along. 

     

    The best thing we did get with the change was a rapid drop of the toxicity levels. Some of its still here but it's no where like it was.

     

    As long as there's a post button that occasionally likes to work and folks can actually discuss and have debates without returning to preschool, I'm fine with what we've got (insert flaming "this is fine" gif here). Progress is slow, to put it nicely, and I'm still hoping for the big pay off.

     

     

     

     

    Or maybe I'm just that bored.

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  • "Stab has threatened to leave numerous times but still hangs around"

     

    Hey @Kisuma how about you keep my name out of your little keyboard hands you loser. I have never threatened to leave. How about a quote from when I did it once since you claim I have done it numerous times?

     

    Only time I have said anything close to that is something along the lines of "I am almost done with this place" when I made a thread looking for other forum alternatives. That is not a threat to leave buttercup!

     

    So bleep you! Some MVP you're you seem like a **** starter and that's not very valuable now is it? And if you want to have a conversation feel free to send me a party invite any evening I am online so I can let you know in voice chat.

     

    Oh and Merry Christmas 

     

     

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  • Who are these "Community moderators"? There are forum moderators that are Sony employees, and there are message board members who have been given the title of "support MVP" But Sony is hardly likely to give them control of the moderator tools.

     

    And BTW, what do weekends and Holidays have to do with anything? This spam bombardment happens 24/7, even as they remove them... whenever that happens. It's like having a leaking roof, and just dumping the bucket from time to time, and never fixing the roof.

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  • Some of the so "called" mvp are part of the reason why people left or don't use this forum I bet ya!
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  • Patchex

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    I am not sure Community Member Moderators would be a good idea, we have seen ups and downs with the MVP programs on these forums... Yet I do think something needs to change.

     

    Sadly its not the moderators that are causing the issue ( I really hope not ) its most likely deranged Microsoft fans or Bitter Ex Playstation Fan Boys (Joke btw) Who ever they are or it is, they apparently are not really part of our community or give a crap about what we all are here for. 

     

    Truthfully though, quite a few of you bring up some awesome points... 

     

    This is our Fourm and we can only do our best to keep it going and positive. (I am guilty myself many times of thiniking the worst of it at times and how it has been run in the past decade lol) Yet We are all here, and here for a reason, most of the folks I see in this thread are all very active, even if they are not the nicest of people sometimes, they are our fellow community members and all gamers in one way or another... so the best thing we can do is try working together with the staff that is here and try to get threw this very long very hard time for this forum. I really do not want to see it disapear or completely go off the chain... We are that Chain, and we are the community that keeps this site going... please remember that each time you get upset at Staff or Eachother... (Yea I know its hard)

     

    On that Note, I hope to see you all Next Year lol Happy Holidays you Gals and Guys... 

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  • All we really need is 3-5 community OT MODs picked by Sony and by members on here just not MVP status with a section for us users to goof off in on this forum!!! TBH If we had that maybe there would be less people including myself complaining and this forum atmosphere would be less toxic than it's now? Then less active or crap community MODs could be replaced as needed!!!!

     

    OT would become a section of this forum for users by users and people who MOD it are on a volunteer basis with anyone who has an issue can PM whomever this site head paid MODs are!?

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