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27 Dec 2018 03:02 AM
fostermacation
By: fostermacation

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You made your point

15 replies

I and other people used to and still do but in the past bash this forum and the people who run this forum so I think someone thought " What if we let the forum almost say 98% go to garbage, wait almost a year and then start caring about this forum"? Other person in the room is like " Ya..... This way when we do get to this forum to a respectful state if the people who use this forum start to complain, users on here can remind people that it can get much much worse and to stop your complaining"!

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  • Dead-Sync (Support MVP)

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    This is the exactly type of post that gets made in the middle of the night, kudos ;D
     

     

    Oh don't worry, there will always be complaining don't you worry about that. In all fairness though, I don't think there's anything wrong with complaining...or maybe more specifically: criticism. When constructive it can be quite good, although when it falls on deaf ears, it has very little weight I suppose. Where I've always drawn the line is insulting other forum users or the folks who run the forum. For all honestly, we don't know where the decision to not invest in the forum lies...and while calling the decision to let it get this way a disgrace and an embarassment seems fair in my mind, calling the staff people with no education, stupid, other "names" just makes us seem childish. Now to each their own I suppose, but that's the way I've felt about it. Plus, I feel like a forums is less likely to be invested in if all they see are childish insults. Certainly that's not something SIEA wants around. 

     

    But I digress from your original point: I do think the forums one day will see some sort of restoration (although who knows when), and when we do reach that point, it will be interesting to look back at these times: "The dark ages" of the PlayStation Forums, and the few of us who have been here consistently still will be able to recount those times to newer members. Will be interesting for sure.

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  • That theory is certainly not something that ratonal business executives would ever consider.

     

    You have to remember that the employees who are responsible for this message board have bosses who make these decisions, and it's also possible that the staff is responsible for Sony's web presence as a whole, and not just this message board, So it's quite possible that this board is being neglected because the techs involved have been given other priorities by their employer and are in fact doing their jobs. It just doesn't happen to involve spending much time with this forum.

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  • I was on looking at all the spam posts last night and it hit me with this idea?
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  • I used to think a rational business wouldn't let their forum go so bad as this one has so rational thinking is out the window there!
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  • The forum is not a revenue producer. Business executives make rational decisions to make money. And businesses divert their manpower and resources primarily to areas that generate revenue. Why in the world would Sony make this forum a priority?
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  • Dead-Sync (Support MVP)

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    @Brises - That's the funny thing though, I could argue that these forums (if well-maintained) could actually be a value-generator for SIEA. I don't think something has to generate revenue to be valuable.

     

    Again, assuming the forums are maintained to a state much better than this one, community forums provide community-powered support, which allows a lot of issues to get resolved without needing to use SIEA resources. Additionally, having an active engaged community talk about your brand is generally better in the long term. Even if some of that conversation is negative, it is still surrounding the PlayStation brand, and it's better to be talking about PlayStation than to go somewhere else and potentially talk about another brand. Not to mention it's another channel you own yourself where you could update customers with important info or updates (not dissimilar to the PS Blog)

     

    The only challenge, is that yes, whatever managers or executives makes this decision, are making a decision to financially support that or not with staff and working infrasture. The issue is that the above benefits can't be quantized into a dollar amount. Even as valuable as I think they may be, the issue is if someone making that the decision does not think it offsets the cost of investment, then you wind up with a situation like this, which sucks.

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  • A community forum will never be successful if the person running the forum has no interest in building and supporting a community forum. 

     

    Quit and let someone who supports the communities ideas take over.

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  • Dead-Sync (Support MVP)

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    That's my fear, is that there really is no singular person "running" the forum, at least not anymore. I think there are some people tasked with managing the forum as one small part of many other responsibilities, as the SMVPs have a few limited SIEA contacts...but they aren't in charge of the forum. Additionally I would fathom a guess that whatever manager or department head the forum does fall under, probably manages multiple other things and heck, it probably got rolled into their department at some point. Again, this is me just speculating the SCEA to SIEA transition resulted in a cut of what I imagine was a more robust social/community team.

     

    I think at the start of next year, we hopefully can get a better stance of where things stand, and when things can start improving, if at all. The weird thing is that the forums were updated on the backend to support things like Online ID changes, which I wouldn't see happening if the plan was to shut the forums down. It's a strange thing to bother to work on if there wasn't some goal of bringing the forums back to a working condition. I guess time will tell.

     

    I know I and the other SMVPs are trying to poke at whatever we can to see where things can improve, and that sentiment has been echoed by literally all of the forums community in posts here. You'd have to imagine that this message has reached those relevant parties and decision makers by now.

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  • kisuma1

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    Brises is correct, one of our main points of contact wears a number of different hats, including one for the support side of the forums.

     

    As with DS, there is no one person that runs the forums; it's a number of teams which makes things difficult. When a problem gets reported it's typically passed along to the support team, who then passes it off to another team, add nauseam until it gets to the right people.

     

    Communication has been the same. When we ask for an update to pass along the support team needs to get permission from up the chain, across the office, up three floors and then across town, that request is then sent by carrier pidgeon to HQ, then by sea on the back of a dolphin, Karen the fictional intern loses it, and then we eventually get a maybe three months later.

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  • @Dead-Sync

     

    The harsh reality is that corporate executives DO focus on revenue generation as their priority, despite whatever value this forum may have. And you can see the same thing in many other industries, where a lot of capital is invested in manufacturing and productivity, but not so much in their maintenence and support departments, rationalising that they "don't make the product" Despite the fact that the purpose of those departments are to prevent loss, which also applies to the profit margin regardless of how they see it.

     

    One could see the writing on the wall when Sony decided to go with a comunity based support system. Because it saves them money. And then they discontinued an arrangement with a web hosting service to make their own message board. Again because it saves them money. In essence it appears that Sony feels that there is more value to them to simply let the forums go. We don't know what is being said in their corporate meetings, but it is very possible that they feel the community based support system is not as effective as they hoped it would be. And based on what kisuma1 has said, it seems evident that Sony does not see value of significance in the message board.

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  • Patchex

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    If revenue is the issue, I think the forums are very important... well they used to be. I have many times saw posts for deals and such that I did not know were happeing here on this forum that prompted me to buy a game... before the store had them all sectioned I would check a few threads that had such info in them... Like the Plus one Kisuma1 has been trying to keep up with monthly stuff... We do not see that as much anymore... either folks do not think to post or they simply do not want to struggle with the forum set up to do so... I am not happy with having to turn to the blog for such info... The blogs are long winded and hard to navigate at times for me...Plus all the videos and Pictures are cool yet unnessisary. I much prefer the oldschool bullitin Board approch or Fourms I should say... I try to keep up with the blogs, yet there are to many different ones and they are not all together... if they had ONE Blog with a simpler set up, I might like it better... as it is now, sometimes I get 3 different blogs a day or more in my inbox and they hold little to no info that I am particularly interested in... At least on the forums (If it were actually working right) I can choose the topics that suit my tastes and search for what I am interested in (Search is a god aweful joke right now-Im better off simply doing a google search with Playstation forums as the site to search... it works 3000 times better then the in house search by far. ) 
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  • kisuma1

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    I haven't made a sale thread in forever. The current state of the forums makes it impossible for me to make them how I used too....
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  • I'd prolly care less if when looking on this forum I see "the official message board of the playstation community" really does pi$$ me off that we have no say or ability to make this great like we users are slaves to a crap forum team arf! I went and looked on PSNprofiles.com for the first time, love their forum just not the same vibe as this board has/had when it's working. Love how EU and that site has up to date game sections where we have years old game talk threads on here. This forum sucks and since I got my PS4, a dedicated Sony forum should represent PS4 n Sony and not a pile of crap for us all!
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  • Patchex

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    Yes the state of the forums does make it hard to make sal threads... the Sale going on right now is Awesome... it also makes making a free item thread impossible almsot and also help threads for non Sony made games, as well as walkthrew threads like we used to hold here on this forum... 
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  • Year 2025 and we have a great working forum?
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