PlayStation Forums Feedback
27 Jan 2019 06:55 PM
By: sgtcrunk678

icon_email Send Message


4 replies

I have tried everything on these forums to get rid of a NW-31247-7 to try to get past the PSN error.  Nothing has worked.  I even deleted my main account thinking the playstation would prompt me to making another one and trying to log in the PSN that way, to enter my new password. 


I cant update games, the system or play online.  I guess this ps4 is useless.  I just bought it in October.


I would like to have my PSN money refunded it was recently renewed.  I guess I will just sell this ps4 since it only has guest accounts now.

  • kisuma1 (Support MVP)

    icon_email Send Message

    This section is meant for feedback regarding the forums. Any support related questions or issues should be posted in the appropriate support section.


    NW-31247-7: Network connection has timed out. Your network connection is likely unstable or not strong enough.



    You can try the following to improve your Internet connection:


    Suggestion 1: Try using an Ethernet cable to directly connect your PS4 to your modem or router.


    Suggestion 2: If you are using a Wi-Fi connection, place the PS4 and the router closer together, and make sure there are no obstructions between them.


    Suggestion 3: Other devices on your network might be using a large amount of bandwidth. Wait until they are finished and try again.


    Suggestion 4: Check the connection status of the PS4 in [Settings] > [Network] > [Test Internet Connection].


    Suggestion 5: The following port numbers are used to connect with the PSN servers using the Internet. Make sure they are not blocked by the router. TCP: 80, 443, 3478, 3479, 3480 UDP: 3478, 3479


    Suggestion 6: If you have been using specific DNS server, go to [Settings] > [Network] > [Set Up Internet Connection] > [Custom] and change the DNS settings. For more information on improving your Internet connection, please read this article .

  • Even money says he's trying to connect through a hot spot or a cell phone. 
  • cpt bruh you lost that bet
  • First time for everything.