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20 Dec 2018 11:49 AM
Warugaki69
By: Warugaki69

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Sony PS Store rips you off... something needs to be done!

5 replies

Anyone ever been ripped off by the Playstation store on a game they bought only to find it $5 - $10 cheaper (or free) a week away? Sony controls their digital market and has an All Sales Final policy, but what if you never played the game? What if you only downloaded it and never touched it only to find it $10 cheaper not even a month away?

I bought the new Spider-man Digital Deluxe version on Sony's Black Friday Sale only to see it drop $10 on their Holiday Week 2 Sale. The download sat on my Playstation "unopened" to be played on Christmas day ONLY (just like a wrapped present under the tree). Now it's $10 cheaper and customer support (all the way up to the manager level says "Sorry, we can't help). I wasn't unreasonable and only asked for a voucher for the $10 price difference + taxes that I could spend on their store later. There was no offer of anything in regards to trying to maintain a customer relationship, and all I heard was their purchase policy (which isn't visible anywhere in the buying process unless you Select Terms and Conditions) over and over again.

To surmise... apparently Sony decided, contrary to every notion of a Black Friday Sale, they could drop an even lower price on a new game right before Christmas. Were sales sliding or was this just a blatant cash grab? It reeks of unfair market manipulation practiced by a company that already has too much control over their digital store. Why should have a 14 Day return policy while every other store offers 30 Day? Why does it specify undownloaded as opposed to unplayed? Why hasn't someone gone after Sony for fixing the Playstation Store market pricing and locking their customers into unfair business practices?

Isn't this how the last Playstation Lawsuit came about?

  • Zirod

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    If this practice was illegal, then every seller of products or services in the world would be guilty of it. Prices are constantly fluctuating for everything sold. You can buy something from a grocery store and one day later find it for cheaper. That doesn't entie you to the difference. And something marketed as a " black friday sale" doesn't guarantee that the price can't be lower.

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  • kisuma1 (Support MVP)

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    This section is meant for feedback regarding the forums. Any support related questions or issues should be posted in the appropriate support section.

     

    Digital goods cannot be resold like a physical item can, so there's no reason for a return policy. Support does have the ability to give a one-time only courtesy refund depending on certain factors; those factors are: has the content been downloaded? has it been played? trophies earned? have we previously granted a refund in the past?

     

    As for purchasing content that later goes on sale/discount: WE DO NOT PROVIDE ANY REFUNDS IF THE PRICE DROPS FOR ANY CONTENT OR SERVICES YOU PURCHASED, OR IF WE OFFER SUBSEQUENT PROMOTIONAL PRICING OR CHANGES TO THE PRODUCT OFFERING. THE PRICE APPLICABLE TO YOUR TRANSACTION WILL BE THE PRICE THAT WAS IN EFFECT AT THE TIME OF THE TRANSACTION.

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  • Zirod:

    Every seller has a return policy that entitles a person to return an unopened  product in a reasonable amount of time. Paypal and eBay offer protection against unscrupulous sellers who don’t, and those people aren’t Sony who control their marketplace on the PlayStation. This also isn’t a bottle of Pepsi I picked up in a store, and could return unopened the next day if the price dropped $10. I agree that a Black Friday sale doesn’t guarantee the lowest price but it usually does when it’s the same store selling it.  If Amazon or Best Buy dropped an Advertised Black Friday price on a new game 6 days before Christmas they would be vilified for it, and they’d also be receptive to righting a wrong. How does the fact that this is downloadable make any difference? Especially considering Sony has the market cornered for additional content on its games!?!

    The only deal to be had on the Spider-man game for any brick and mortar stores was on the game/ console package with the exception of the PS Store deal undercutting their retailers. Then the game actually does start going on sale at stores just before Christmas and Sony drops the price again undercutting their resellers. How is that not manipulating the market price?

     

    Kisuma1:

    Please move the thread if you feel this in the wrong section, but this needs to be addressed.

    People are reselling digital everyday. Whether it is the digital download  on a 4K, Blu-ray or DVD purchase or free music downloads they don’t want. And yes, even the PS store has a  digital return policy (which you didn’t post). I’m just illustrating that this is not a case where an older game was purchased, played, and then the price dropped. This was an unplayed Christmas present bought 3 weeks prior that the PS store just outright refused to address. There was no customer service here... there was only “Sorry, hope you learned a lesson.” That’s the wrong attitude for anybody wanting to keep customers happy... that sends a message to everyone that it’s all about Sony. And Sony knows what it has with Spider-man with they’re packaging and price manipulation of the game throughout this holiday season maximizing profits at the customer’s expense.

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  • Nice rant, but posting here isn't actually doing anything about it. You are only talking to message board members. And I guarantee you, neither Sony nor any other sales business is going to change their policies because  you "don't like it"

     

    Come up with an idea that can actually change something and maybe your posts would be worth reading.

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  • kisuma1 (Support MVP)

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    That part of my post was only meant to be informative. I cannot move threads, only moderation can do that.

     

    When you purchase a digital game all you are receiving is a license to download and play that game. I can't resell my digital Metro Redux without selling my PSN account, which is against the terms of service (and something I'm not about to do). What you may be thinking of is a key reseller, where someone buys codes; also known as keys; for the game.

     

    In North America Sony has a no refund policy. The keyword there is refund. They can't resell your license, but they can certainly remove it. Sony also doesn't undercut their physical counterparts, or else those retailers would stop selling their products. A game right now could be priced at $39.99 in the PS Store while a physical store might have it in the bargain bin. That's because they have actual stock to sell.

     

    And bringing up Amazon, they can have a refund policy like they do because they have billions of dollars to fall back on. That $10 credit for a missed sale or price change is absolutely nothing to them, even if it was thousands of cases a day. Amazon, Steam, etc can afford to do that, Sony can't.

     

     

    Now I could see them giving a credit or *at least* a discount code if it was within hours or a day, but three weeks? Unfortunately with digital games that's just how it goes. There's usually some type of sale in the Store every week, and one definitely can be better than the other. It really is a roll of the dice sometimes.

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