Consoles & Peripherals
16 Nov 2013
Unicorn--Justice
By: Unicorn--Justice (PlayStation Support)

[INFO] Blinking Blue Light PS4 Issues

1325 replies

Hi,

 

Some reports have been coming in from users with PS4 units blinking blue, but not entering the powered on state indicated by a white light as noted in the PS4 Power Indicator Lights Guide

 

 

Here are some of the symptoms associated with blinking blue lights issue:

  • blue indicator light blinking
  • no video/audio output to television
  • console powering off after blinking blue

 This blinking light issue could indicate any number of causes including but not limited to:

  1. Issues with PS4 power supply
  2. Issues with PS4 hard drive
  3. Issues with other PS4 hardware

 

Power Supply Troubleshooting:

 

1) Turn PS4 off completely 

  • Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).

 

2) Disconnect PS4 AC power cord from electrical outlet

  • Only disconnect the plug of the AC power cord from the electrical outlet when the power indicator is turned off. If you disconnect it while the power indicator is lit or blinking, data might be lost or corrupted, and the system might be damaged.

 

3)  Check parts A, E, and F for any conspicuous damage or anomalies 

  • You can try using another compatible AC cord (like a power cord from a PS3) to see if that resolves the issue

 

 

A) AC IN connector

B )HDMI OUT port

C )HDMI input port

D )HDMI cable

E )AC power cord

F )To an electric outlet

 

 

Hard Drive Troubleshooting 

 

1) Turn PS4 off completely

  • Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).

2) Disconnect PS4 AC power cord from electrical outlet

  • Only disconnect the plug of the AC power cord from the electrical outlet when the power indicator is turned off. If you disconnect it while the power indicator is lit or blinking, data might be lost or corrupted, and the system might be damaged.

3) After removing the plug for AC power cord from the electrical outlet, detach the other cables from the PS4.

 

4) Slide the HDD bay cover in the direction of the arrow to remove it.

 

 

5) Inspect the harddrive to make sure it is properly seated in the HDD bay.  A loose hard drive connection can prevent the PS4 from powering on completely.  A single screw keeps the assembly in place as shown below.

 

 

6)  If you suspect possible hard drive damage or would simply like to replace the PS4's hard drive with one of your choosing, please refer to this article for full details

https://support.us.playstation.com/app/answers/detail/a_id/5107

  •  Users can choose to install a new hard drive so long as it complies with these standards, it is no thicker than 9.5mm, and is larger than 160GB.

 

Software Installation Troubleshooting;

  • (Notice: If updating firmware by USB, make sure it is formatted for FAT32)

 

1) If your hard drive and power supply appear in good shape, you can try to booting your PS4 into Safe Mode https://support.us.playstation.com/app/answers/detail/a_id/5044

  • The following options are available in Safe Mode:
  1. Restart System - Ends Safe Mode and restarts the PlayStation 4 normally.
  2. Change Resolution - Changes the screen resolution to 480p when the PlayStation 4 is restarted.
  3. Update System Software - Allows the PlayStation 4 to update the system software via Internet, USB Drive, or Disc.
  4. Restore Default Settings - Restores the PlayStation 4 to the default factory settings.
  5. Rebuild Database - Scans the drive and creates a new database of all content.This operation may take a long time depending on the type and number of data items.
  6. Initialize PS4 - IMPORTANT: All data and settings will be lost by performing this step. Deletes all user data and restores the PS4 to as if it just came out of the box. This option is the same as [Initialize PS4 ] in the (Settings) menu. System software (firmware) is not deleted.
  7. Initialize PS4 (Reinstall System Software) - IMPORTANT: Deletes all information on the HDD, including the System Software. A message that states a USB storage device containing the System Software must be connected, is displayed. Then you can confirm the selection. (You will need the full system update installer from http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm with this option)

 

For additional service/replacement options please try contacting support: 

https://support.us.playstation.com/app/contact_options

Due to the volume of contacts, we would suggest trying Live Chat rather than the phone line as the wait times will be shorter.

 

 

If you would like to assist us by submitting information, please share the following:

  • Issue Symptoms:
  • TV Brand and Model:
  • Retailer PS4 was purchased from:
  • Troubleshooting steps you have tried:

 

We appreciate your patience while we investigate.

 

Thanks,

U--J

  • Just brought home my brand new PS4 and when i turn it on all it does is blink blue.

     

    No white light ever came on.  I read that a similar issue happend to an early release sweepstakes winner.

     

    I am overly upset that I spent most of my day waiting in line in the cold.

     

    Not a happy customer to say the least....

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  • My ps4 turns on, blinks blue, turns white and won't connect to my tv.
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  • Try to use the HDMI cable from your PS3.  The HDMI that comes with the PS4 is trash

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  • BRIT-KO (Support MVP)

    Welcome to the PlayStation Community.

     


    NEWENDER wrote:
    My ps4 turns on, blinks blue, turns white and won't connect to my tv.

    Are you tuned to the correct output channel on your TV, is it possible your TV's firmware requires an update?

    BRIT-KO

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  • I was told PS3 HDMI cord wont work

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  • BRIT-KO (Support MVP)


    Like-I-Kare wrote:

    Try to use the HDMI cable from your PS3.  The HDMI that comes with the PS4 is trash


    Whilst I perosnally chose not to use the provided HDMI cable that came with my PS4, I used one with Gold connectors instead, the bundled HDMI cable is not 'trash' as you so politely put it, it will work just fine.

     

    BRIT-KO

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  • Hdmi is Hdmi u can use any hdmi cable.

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  • mine just blinks blue and i dont get any Audio or video.  Tried all 4 of my HDMI cables and checked all of the settings on the tv.  Nothing.

     

    Sony is sending me a box to send it back. 

     

    basically we bought a 400 dollar paper weight.

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  • i thought the HDMI cord the works with a PS3 is a Female

    and the PS4 a Male

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  • http://www.walmart.com/ip/Universal-HD-AV-Combo-Component-Composite-Cable-with-7-Tips/20970610

     

    I was going to get this since it was able to be used on a PS3 but someone said it wouldnt work

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  • Not sure if anyone knows that answer to that or not

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  • Flashing Blue 

      No picture being displayed, No sound, You are not able to enter safe mode by turning the ps4 on and holding for 10 secs. It may beep once and shut off.

     

    If you don't have these symptoms than you have a different problem.  

     

    Check your hdmi Pins and bend the pin back. It should look like this. 

    http://http://blog.outletpc.com/wp-content/uploads/2012/05/hdmi-port-type-a.jpg

     

     

    Have you checked the HDMI port? 

    Have you swapped the HDMI Cables?

    Can you boot into safe mode?

    Do you hear 2 beeps after holding the power button or just one and the ps4 shuts off?

    Where you ever able to boot?

    If so what did you do up until it happened?

    Did you try pulling the Hard Drive and Booting. Replacing the hard drive and booting?

     

     

    Please answer these questions and post any ideas to find a solution. 

     

     

     

     

     

     

    ATM our only option seems to be return the ps4 to sony or the place of purchase. 

     

     

    Wait times with sony customer support is 2-4hours. They will ask you to do the same as above^ and if it doesn't work they will send you a box within 5-7 days. Repairs will take 2-3 weeks.  You MIGHT have receive a new or refurbished system before New Year.

     

     

     

     

     Possible Causes


    ?hardware malfunction?

    ?Corrupt bios?

     

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  • Yup same problem. I have to return. I just want money back now.
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  • I have the same problem

     

    Checked the HDMI Port

    Tried different cable.

    Cannot boot to safe mode

    Do not hear 2 beeps, just one and it shuts off

    Nope.

    Tried pulling the harddrive, no dice.

     

    I've had this happen on 2 PS4s now.

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  • Try a different TV or verify your HDMI ports are working with other devices.
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  • I also tried two TV's two ports and all that jazz

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  • I am having the same issue. i have changed tvs, HDMI cables, and nothing works. litteraly pulled it out of the box this afternoon played for 45mins turned it off and now i does not work.

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  • I have the same issue. Just Blue lights. Tried everything, can't do **bleep**. I called the PS support, and waited for more than 90 min now, still in the line. So disappointed. If they are telling me that I have to wait for weeks to get this problem fixed, I will just return it. I am out.

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  • This is most likely a hardware issue. i can't really tell without voiding my warranty and opening the ps4 up.

    Anyone try replacing the hard drive or reformatting it using a PC? At least that way we could eliminate software entirely.

    Perhaps a corrupt bios?
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  • same thing here ive gotten into safe mode twice. now it just seems to bypass it..i keep trying but i think its in vain.

    i hope theyre quick with this i am not very happy.

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  • My girlfriend and I won a PS4 through Taco Bell's contest, we were very excited to get our hands on it, went through a headache with FedEx over delivery times, we finally got it this evening, I hooked it up... To be greeted with a flashing blue light. I've tried two HDMI cables that I know work just fine (I use them on my Xbox 360 and PS3 respectively) and obviously it isn't the HDMI port on the TV.

    I've been digging around and it seems a lot of contest-winners have suffered the same fate.

    Interestingly enough, though, on two occasions I've managed to start the system and get to initial setup, but when I restart it, it goes back to flashing the blue light.

    I'd love to get this sorted out, I really look forward to getting my hands on the next Killzone title, but this doesn't look good.

    I'd like to have my console replaced, but I sat waiting on the phone with Playstation support for over an hour, I've read here that some people have waited over three hours, and I still didn't get through to anyone.

    I really don't feel like waiting on the phone for hours on end. I already waited hours for the FedEx guy to deliver it.

    What can I do?

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  • Wait a minute... I have a system that was screwed up from the very beginning, a system that I've never even had a chance to play, if I send it back to Sony for them to fix what they screwed up, they count that against my warranty!?

    What's the point of having a warranty then!? What if they replace it for me and then four weeks later we discover another issue like the PS3's Yellow Light of Death?

    If they're going to count that against my warranty, that is just terrible business practice. They might as well not even offer one. A warranty is to protect the system in case it gets damaged down the road, not something they can use as an excuse to give people defective consoles.
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  • All you can do is wait If your not experienced with fixing electronics or computers. I'll post a solution to the first post if we find one.
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  • what does ripping out your HDD and starting it up achieve?

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  •  All of the people I know that have problems with their PS4 (Blue light, HDMI), their system was manufactured in the same place. If your ps4 has the same issue, please check the back and see if it's made in the same factory in Sep.

    BTW: if you recall, that factory (Hongfujin Yantai) were illegally using college students (because they don't have enough workers) as "interns" in the summer to finish assembling the PS4. No wonder there's this quality issue - having students forced to work at factories with little to no experience versus professional workers. 

    Updated: I could be wrong, but I am trying to find the problem here. First of all, I ordered my PS4 from amazon. It seems like many PS4 from amazon have the same problem. And most of the console are made in Yantai factory in this summer (AUG and Sep)

    Just to explain the news about the students intern. The Hongfujin Yantai factory needed more labor force to assemble PS4 this summer (since SONY was pushing for the launch). So they made a contract with local colleges, to use students as interns during the summer. The students were force to work in the factory, and the schoold told them that if they don't go, they would not be able to get the credit for graduation (plus they don't get paid, because they are interns). In resposn, many of the students were angry, and started to post things online, saying that they were sabataging the system when assembled them. I am not sure if that is the problem which caused the high defective rate, but it seems like the consoles manufacture in that praticular factory in the summer are indeed have some QC issues. 

    BTW, I am happy to post the link of these posts from these angry students, if you guys can read Chinese.

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