Consoles & Peripherals
07 Jan 2017 03:20 PM
TheStrokes4Life
By: TheStrokes4Life

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A serious error has occurred in the system software. The PS4 will restart FIX

21 replies

So I had not used my ps4 for about a week. My boyfriend was the last to use it and he has the problem of disconnecting the ps4 instead of manually shutting it off.

Anywho, I started it up about an hour ago to play some battlefield or battlefront. I got a message that said "a serious error has occured in the system software. The PS4 will restart." So I plugged in the controller through usb as the directions said to do. It took me to the Safe Mode screen. There were many options, so I chose to restart. I ended up on the same screen, so I restarted again. It went to the same screen again. I researched a bit online and found everyone was having the problem because they downloaded the latest software. So I updated the software, and still ended with the same screen after restart. I also rebuilt the database and still ended on the same screen.

So I next chose to restore default settings.

It worked, I didn't end up at the same screen again, it was back to the beginning like I just bought the ps4 and set it up real quick.

It sucked though, because I had to log back in, and the ps4 is now downloading all my cloud saves. I have slow internet. It's been stuck at 9% for about 20 minutes now.

Wonderful.

Anyway, hope it helps someone. I don't know how I got to this, but I believe its what happens when you do not properly shut your console down.

 

Mod Edit: Thread closed for necroposting. Please check out the Rules of Conduct for best posting practices.

-PlayStation Support

 

  • All the games that I bought are still on the ps4. That is a good sign. I started up battlefield and it is asked me to calibrate the screen and showed the beggining scene. 

    Hopefully eventually my cloud saves will download.

    This sucks.

     

    this is why boys shouldn't play video games.

     

    Just kidding!

     

    ♥Jaz

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  • Nice I have the same problem not my bf :-s lol the safe screen I'll try what u did to nite see what happens thank for info x
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  • Trawsk8

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    Good news for anyone experiencing problems with that "serious error" on their PS4 I had the same problem today after turning on my PS4. What did I do? Just restore it to defaults. I promise you, you won't lose your saved data or trophies. The only things you'll have to do once you restart it is, sign back into ur account and insert all ur disc games into ur PS4. It'll resync it to ur ps4. I can continue where I left off in my game :) if any more questions email me! [...] You can thank me later!

     

     

    Mod Edit: Personal information removed from post. Want to learn more about the Forum Rules of Conduct? Read all about it here - MooMaker

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  • Trawsk8

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    Wait I stand corrected, as long as you save ur data to the cloud ur fine :/
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  • I'm having the same problem today so I did what you guys said but it tells me it can't start the ps4

     

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  • Trawsk8

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    You can't start or restart the PlayStation? All I did was restore it to defaults.Signed back in and whatever game data I lost;I just downloaded my lost data from ps plus
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  • This thread saved me alot of hassle,
    My ps4 1tb c crashed and would only boot into safe mode or randomly booting into the screen where it says a serious error has occurred.
    But my issue was I could not navigate any further as my controllers would not work via USB.
    Reset them both, but still nothing....
    Then I read about using another cable.
    I've been using lots of cheap android phone cables before now. Soon as a rummaged through my gaming stuff and found the cable I had with the ps4 the controller was recognised.
    Was so relieved!
    Had my receipt ready to take it back tomorrow.
    All I done when I was reset to default settings and it now works perfect again, had to sign in again but all my installs were there intact....
    Thank you guys =]
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  • Thanks I had the same problem did it tell you to download the newest software with a USB flash drive?
    4.50 or greater? I tried but it say it can't find the file and shuts off...
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  • I lost all my account info ^
    |
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  • I had the same problem that's been going on with the serious error thing and I've followed the directions given above in the previous threads and it worked however my cloud saves have been stuck at 15% for a few hours now, any ideas?
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  • My cloud saves is stuck at 15% after restoring to default settings and it's been a few hours any ideas?
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  • Reset to default settings, sign in to ps network, all save info will be there, select your preferred settings, easy, close ps properly in future, no more issues.
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  • I had the same problem. Then I noticed the update file name had a (1) in the title so I renamed the file just removing the (1)and it worked..
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  • I lost everything over 2000 hours of game time
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  • You my man are the definition of not all heroes wear capes
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  • Thank you so much for this I have had this problem and didn't know what to do and knowing that this worked really helps thank you!
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  • Restoring to default setting worked for me as well didnt lose any game data 
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  • You are a life save mate. I just experienced the very same problem and I followed your solution and it worked! I did't shut down the console properly due to a power cut (3rd world problems). Thanks for the time you took to explain as I was already about to enter panic mode! 

     

    Cheers.

    Ogechi.

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  • Unknown

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    Im

    still having trouble with this should I just download the thing to a usb and try it I tried to restore and rebuilt but same error occurs 

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  • I'm having this problem too, but I tried to do it but my controller didn't turn on completely.
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  • rx_546

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    i reseted it to default setting but when i try to sign into psn i cant it says my id or password is incorrect but ik its right

     

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