Consoles & Peripherals
01 Dec 2019 01:43 PM

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2 replies

Error reads:

The update file cannot be used.

Connect a USB storage device that contains an update file for reinstallation for version 7.00 or later.


I have made multiple attempts at formatting USB device to exFAT & FAT32 both attempts have being failures, each time I get the same error from the PS4. Is there anything I can do or is this PS4 done for good ??

  • I had the same problem too.
    Yesterday it was working fine and today it suddenly did that.
    It just goes directly into safe mode and checking for update then says failed and asked for a USB system device, when I plug a USB drive with the 7.00 update, it says update files cannot be used. Then I select "Ok" and it restarted the whole thing again (the other option is just back, which just put my PS4 on a suspend-like state)
  • i have the same problume so try calling sony