Consoles & Peripherals
12 Aug 2019 11:14 AM
By: afiller23

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Brand New Controller PS4 R2 and L2 buttons not working

1 replies

So got a brand new PS4 controller for Christmas and used it not even once and I don't have the box or receipt. I am trying to fix it myself, plugged into my PC and it shows the R2 and L2 buttons are depressed all the time. Nothing appears to be broken when I opened it up. Have watched a bunch of videos to see if I can figure out the issue. No luck yet. Need some support on how to get this to work. I can't imagine that the conductive pads are done already or anything like that. It is a 2nd Gen controller version 4 or 5. Lets hear your thoughts. Thanks everyone. 

  • First, you shouldn't have opened it. I know how many think they can crack it open, tinker about with it, and then it's fixed. However that's simply not always the case. Opening voids any warranty you might have. Second, you should have tested it immediately. It's too late to try and return it. Your only recourse is to call support and try and have them make good on your warranty, which there is no guarantee now because you've opened it.