Consoles & Peripherals
24 Jun 2016 07:31 PM
Dead-Sync
By: Dead-Sync (Support MVP)

icon_email Send Message

[INFO] PlayStation System Software

80 replies

While you can download and install System Software updates via PlayStation consoles themselves, you may need to manually install the System Software in the case of new hardware installation (such as installing a new Hard Drive) or to troubleshoot another problem.

The information and links below review the various ways in which you can update or install system software for your PlayStation device.

 

PlayStation 4

PS4 System Software can be updated by:

  • Using the system's network update feature
  • Using a disc that contains update data
  • Using a computer with a flash drive - Note that the PS4 has two different System Software installation files when updating using a flash drive:
    • One is an update file for updating a system with an existing and working system OS.
    • The other is a new install file for systems with a system OS (new HDD), or when a fresh install is needed for troubleshooting purposes. 

PlayStation 3

PS3 System Software can be updated by:

  • Using the system's network update feature
  • A disc that contains update data
  • A computer with a flash drive

PlayStation Vita / PlayStation TV

PS VITA System Software can be updated by:

  • Using the system's network update feature
  • Connecting to a PS3 system
  • Conneting to a computer and using the Content Manager Assistant software for PC/Mac
  • Using a PS VITA card that contains an update file

PS TV System Software can be updated by:

  • The system's network update feature
  • Using a computer with a flash drive
  • Using a PS VITA card that contains an update file

PlayStation Portable (PSP)

PSP System Software can be updated by:

  • The system's network update feature
  • Using a PC (via USB cable or Memory Stick media)
  • A UMD containing update date
     

Troubleshooting

  1. Ensure that you save the update file to the USB drive folder directory specifically listed on the instructions page.
  2. Ensure that the USB drive is in a FAT32 format. If your USB drive is in a different format, you may need to reformat your drive to FAT32 with a computer. (Note: Reformatting a drive will erase any content currently on it)
  3. If your console is still not recognizing the update file, try using a computer to remove the .PUP extension from the filename. In some cases, users have reported this resolving the problem.
  4. If your console is recognizing the file but the installation process fails repeatedly, your internal system storage drive may be corrupted. Try reformatting the internal system storage drive using a computer, or replace it with a new drive.
  5. Still having trouble? Ask the community on the PlayStation Support Forums or contact support via Live Chat. Be sure to be as descriptive as possible of the problem you are experiencing.

Additional Notes

  • Prior to updating your system software (via any method) it is reccommended you back-up any important save data. Since system software updates make alterations to the firmware of your console, any interruptions during the update (ex. power outage) can result in corruption of the system's firmware, which may require initilization of the console and loss of data.
  • Some system software updates are required for continued use of network features. You will be notified if a specific update is required.
  • Please note this topic thread is not monitored for support requests. If you need further support, please create a new topic in the Consoles & Peripherals support section, or contact support via Live Chat.

  • By any chance can we have in the next update the ability to permanently delete conversations. when you leave the group or conversation if that person messages you again or you message them you can see the entire conversation you have had since day one. can we get the option the permanently delete the conversation please?
    0
  • Dead-Sync (Support MVP)

    icon_email Send Message

    System Software Update Notice

     

    System: PlayStation 4
    New Version: 5.55
    Release Date: 5/17/2018

    Release Notes:

     

    This system software update improves system performance.

     

    ==========

     

    See the System Software Hub for instructions on how to update or install your PlayStation system software.

    0
  • I have error (SU-30645-8)
    0
  • please i need to know if my playstation is banned or suspended ??? i never get any email
    0
  • Dead-Sync (Support MVP)

    icon_email Send Message

    System Software Update Notice

     

    System: PlayStation 4
    New Version: 5.56
    Release Date: 8/31/2018

    Release Notes:

     

    This system software update improves system performance.

     

    ==========

     

    See the System Software Hub for instructions on how to update or install your PlayStation system software.

    0
  • Hey Guys a heads up on doing a fresh install if you get errors each time it starts the process and it says that it cant read the file on the usb drive.

    Its probably because you used a standard USB drive. I tried 5 different small pocket drives yesterday and finally gave up. Today I out the files on my USB hard drive and then went through the install of the software with out a hitch at all. so if you have issues put the software on a USB har drive and that should fix the issue and not on a pocket usb drive.

    0
  • dak0_16

    icon_email Send Message

    Ever since update 5.56 I can not connect to my home wifi. I can connect to my hotspot from my iPad, but not home wifi. I have tried changing mut and DNS and neither has worked. Anyone else having this issue or know how to solve it? 
    0
  • Dead-Sync (Support MVP)

    icon_email Send Message

    System Software Update Notice

     

    System: PlayStation Vita / PlayStation TV
    New Version: 3.69
    Release Date: 9/11/2018

    Release Notes:

     

    This system software update improves system performance.

     

    ==========

     

    See the System Software Hub for instructions on how to update or install your PlayStation system software.

    0
  • Dead-Sync (Support MVP)

    icon_email Send Message

    System Software Update Notice

     

    System: PlayStation 4
    New Version: 6.00
    Release Date: 9/13/2018

    Release Notes:

     

    This system software update improves system performance.

     

    ==========

     

    See the System Software Hub for instructions on how to update or install your PlayStation system software.

    0
  • My system was working perfectly without any issues last night 9/13/2018 around 10p.m then approximately around 10:45p.m their was an software update it took up to 6min to update right after the system initialized it automatically restarted then an error saying SU-30746-0 unable to connect my controllers, unable to turn of the system manually. I've unplugged the system overnight I am unable to go through your troubleshooting options due to the system being frozen in the error SU-30746-0 screen
    0
  • Unknown

    icon_email Send Message

    Since updating to 6.0, I can't connect to wifi. Is there a fix?
    0
  • I will be the frist to do this my system has bin down for three weeks over this update bull i have done everything that the people at sony said to do and i still get this error code SU-42118-6 i did not have any problem from my system  intel you guys put out the update 5.55 and 6.00 out until you fix this problem i my self a life time sony support  all the way back to ps1 is now boycotting PlayStation to all that have the same problem that i have had of not being able to sign in and get my games and play join me in my efforts to get Hours system up and running with out waiting a mouth for them to fix it join me there are over 17000 of use that are having this problem pass this post to every PlayStation gamer out there so that we my game together if one of us fall we all fall as a community we must put a stop to stuped fixs and make them see we do not like what they are doing with out us there is no them it will take all of us to make them fix there mistakes stand up even if your system still works and say no more 
    1
  • Unknown

    icon_email Send Message

    This is such a bunch of crap.  My boys Playstation 4 isn't even 2 years old.  After this 6.0 update... they haven't been able to do anything on their Playstation.  I have done all the suggestions to get the new software downloaded and none of them have worked.  I spent 30 minutes on the phone with some dumbass who said, "Well, it looks like you've done everything. You'll be receiving a phone call from one of our programmers in 48 hours."  Yeah right.  That was 10 days ago.  WTH are we supposed to do?
    0
  • Dead-Sync (Support MVP)

    icon_email Send Message

    System Software Update Notice

     

    System: PlayStation 3
    New Version: 4.83
    Release Date: 10/11/2018

    Release Notes:

     

    This system software update improves system performance.

     

    ==========

     

    See the System Software Hub for instructions on how to update or install your PlayStation system software.

    0
  • Hi,

    I'm having input delay from the controller to the ps4 like i'm clicking the button but it takes 1 second to execute in the game.

    I'm having this problem only in online modes and just in a few games ( i'm having it on fifa and pes and cod but not in fortnite and battlefield ) in solo modes i have no problem and it's not an internet connexion problem i have a good internet and a good ping.

    I've read in some forumes that the problem comes from interferences between the router and the controller ( bluetooth and wifi using same frequences ) but I've disabled the wifi from the router and the problem remains, and tried to play with usb connexion mode in controller same problem.

    I have this problem since August , I did not have it before.

    I have recently bought another console ( ps4 slim ) but the problem remains.

    Any idea what I can do to resolve?

    0
  • Dead-Sync (Support MVP)

    icon_email Send Message

    System Software Update Notice

     

    System: PlayStation 4
    New Version: 6.02
    Release Date: 10/17/2018

    Release Notes:

     

    This system software update improves system performance.

     

    ==========

     

    See the System Software Hub for instructions on how to update or install your PlayStation system software.

    0
  • Upgraded my PS4 Pro hard drive (went from SSHD to a SSD). To help with this, knowing I need the update on a thumb drive, I googled PS4 update. Went to the playstation.com link that took me to the instructions for the various PS4 models. From there, clicked on the link for the PS4 update instructions. Top of the page says latest version 6.02,  and the following:

    An update to the PlayStation®4 system software was released on October 17, 2018. Use this update to install system software version 6.02.

    Always update your PS4™ system to the latest version of the system software. By updating, you can enjoy additional features, improved usability, and enhanced security.

    Then a blue box that says download update. Problem is, that update is NOT 6.02. Took me a few hours of swapping around thumb drives, formatting thumb drives, restarting my PS4, double checking folder names. I never thought that the Sony Playstation website would have the wrong version of the update a few lines below saying latest version. Why is that link not updated? I have created some websites myself, not a pro by any means. But I know how to create links, and how long it would take to take the file, update the URL, and re-upload that file to update the website. One person, 5 minutes. A Sony employee could have spent 5 minutes to save me an hour.
    Only found this answer by googling the error code and looking at a third party's video (few years old I may add). This is an ongoing problem for years, please rectify. Either change the URL for the download to take it to this forum page, or make sure that everywhere it says "latest version" it actually has the latest version.

    0
  • Dead-Sync (Support MVP)

    icon_email Send Message

    System Software Update Notice

     

    System: PlayStation 4
    New Version: 6.20
    Release Date: 12/12/2018

    Release Notes:

     

    This system software update improves system performance.

     

    ==========

     

    See the System Software Hub for instructions on how to update or install your PlayStation system software.

    0
  • Dead-Sync (Support MVP)

    icon_email Send Message

    System Software Update Notice

     

    System: PlayStation Vita / PlayStation TV
    New Version: 3.70
    Release Date: 1/15/2019

    Release Notes:

     

    This system software update improves system performance.

     

    ==========

     

    See the System Software Hub for instructions on how to update or install your PlayStation system software.

    0
  • Dead-Sync (Support MVP)

    icon_email Send Message

    System Software Update Notice

     

    System: PlayStation 3
    New Version: 4.84
    Release Date: 2/14/2019

    Release Notes:

     

    This system software update improves system performance.

     

    ==========

     

    See the System Software Hub for instructions on how to update or install your PlayStation system software.

    0
  • Dead-Sync (Support MVP)

    icon_email Send Message

    System Software Update Notice

     

    System: PlayStation 4
    New Version: 6.50
    Release Date: 3/7/2019

    Release Notes:

     

    Click here for release notes

     

    ==========

     

    See the System Software Hub for instructions on how to update or install your PlayStation system software.

    0
  • 4.84 ruined my system. I can play now some very demanding games and old ones make my system crash happening only on older models (FAT) mine is CECHL01. Try to play FAr Cry 2 with a FAT PS3 and update 4.84 it will crash the system in less than one minute.
    0
  • Mi PS4 no funciona,me pone al modo seguro para descargarle es sotfware 6.50 y se lo descargo,se me tranca y me vuelve al modo seguro para descargarle el software otra vez.De verdad lo q estan haciendo sony,son cosas que no sirven para nada,soy el unico que le pasa esto.porque a mi amiga no le pasa esto,es solo a mi.
    0
  • Dead-Sync (Support MVP)

    icon_email Send Message

    System Software Update Notice

     

    System: PlayStation 4
    New Version: 6.51
    Release Date: 3/28/2019

    Release Notes:

     

    This system software update improves system performance.

     

    ==========

     

    See the System Software Updates page for instructions on how to update or install your PlayStation system software.

    0
  • Dead-Sync (Support MVP)

    icon_email Send Message

    Thread Update

     

    Since I've run into a fair share of issues of being able to edit and maintain this post on the forums, I have redesigned it to be more generic and be able to be up-to-date irregardless of system software version. For this reason, I will no longer be updating this post with new system software versions. Instead, the original post has been updated with the various methods in which each platform can be updated, and the link in the header of each platform takes you the appropriate official site from SIEA with the relevant instructions and downloads.

     

    Thank you!

    0
4 pages