PlayStation Network Support
01 Aug 2016 10:21 PM
Dead-Sync
By: Dead-Sync (Support MVP)

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[INFO] PSN Account Security

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Your Sony Entertainment Network (SEN) account is your PlayStation Network (PSN) account, and good security practices are essential to prevent your SEN/PSN account from becoming compromised. Remember that you are responsible for all activity on your account. Because of this, it is very important that you do your best to ensure that you are the only person using it.

This thread contains some tips you can use to keep your account as secure as possible, and also outlines what you should do in case you believe your account has been compromised or if your PlayStation console is lost or stolen.

NOTE: Sony will never ask you for your password. If you are asked, do not give your password to anyone for any reason.

 

Contents

 


► SECTION 1: HOW TO KEEP YOUR PSN ACCOUNT SECURE ◄

1.) Create a strong password
If you have a weak password another person might be able to guess what it is and sign in to your account. PSN account passwords are case sensitive and allow special characters. When you choose your password it is recommended you do as much of the following as possible:

  • Use a combination of numbers, symbols (e.g. ‘$’ or ‘%’), UPPER CASE letters, and lower case letters.
  • Make your password as long as possible.
  • DO NOT use the same password as another service that you use (such as your e-mail account). Use a unique password for each online service in case your credentials on that service are not secure.
  • DO NOT use a word that you can find in a dictionary, use a random combination of characters
    (If you have to use a dictionary word, switch symbols for letters. Don’t make obvious choices. For example, switching a letter ‘O’ for a zero is a common choice, so can be easily guessed.)
  • DO NOT create passwords that can be easily determined by knowing certain things about you (such as using your name or birth date as a password).
  • DO NOT include any of your PSN Account details in your password – for example never set your password to include a similar word or number to your Online ID or another account detail.

Change your password periodically to keep your account more secure. Click here to change your password

2.) Enable 2-Step Verification
2-Step Verification (2SV) adds an extra layer of account security to your PSN Account by requiring your password and a verification code sent to your mobile phone to login.

3.) Never share your account details with anyone (not even your best friend or someone claiming to work for PlayStation)
Sharing your account details can compromise the security of your account, so never tell anyone else your e-mail address login, password, or any other account information.

If someone else can sign into your account they can change your PlayStation Network password and/or sign in ID and lock you out. To avoid unintentionally sharing your account details when you sign in on someone else’s console, make sure to sign out correctly at the end of the session.

4.) Use a temporary sign-in while playing on PlayStation consoles you do not own
Signing in temporarily on another PlayStation console (such as a friend's) ensures that your account information is not permanently stored on a console outside of your own. You can use the following methods to use temporary sign-ins:

PlayStation 4

  • From the user sign-in screen, select [New User]
  • Select [Play as Guest]
  • Sign-in to your PSN Account. (You can also use the PlayStation App on mobile devices to expedite this process)
  • Upon logging out, all user data will be deleted from that PS4. Be sure to transfer any new or updated save data to Online Storage or USB Drive before logging out!

PlayStation 3

  • Create a PS3 user and sign-in to PSN. (Do not have the system remember your password)
  • At the conclusion of play, transfer any new or updated save data to Online Storage or USB Drive and sync your trophies to PSN.
  • Delete the User Profile from the PS3. All user data will be deleted from that PS3.
     

5.) Enable Checkout Password

If you save your password or use automatic sign-in on a console that is shared with multiple users, you can switch on the Checkout Password requirement so that wallet funds cannot be spent unless the person making the purchase knows your password. Please note that the checkout password requirement can be switched off by anyone signed into your account and it does not stop them from adding funds to the wallet; it only stops wallet funds from being spent.

Click here to learn how to enable Checkout Password
Click here to learn how to enable a PIN for purchases on non-PlayStation devices (Smart TVs, BD Players, Home Entertainment Systems, etc.)

6.) Write down & store your account information in a secure location
In case you forget anything, write down important account information on a piece of paper and store in a secure location. Do this instead of saving it on a computer, smartphone, or online (such as email or cloud-based notes) which is less secure. Information that you might want to write down include: Your sign-in ID (email address), passwords, security questions, PIN, and serial numbers of your PlayStation devices.

7.) Additional tips to stay secure

  • Use a PSN Account security question that only you would know the answer to. You can change your security question (and even create your own) by visiting SEN Account Management. Click Account > Security > Question/Answer
  • Create strong passwords for your other services/accounts, especially for your email associated with PSN. However, DO NOT make passwords the same across accounts.
  • If your email service offers 2-Step Verification or other additional secuirty measures, utilize those to make your email account more secure.

 


► SECTION 2: WHAT TO DO IF YOUR PSN ACCOUNT IS COMPROMISED ◄

1.) Change your password immediately
You can change your password on any PlayStation system or through Account Management via a web browser or the PlayStation App. 

Click here to change your password

2.) If you cannot change your password
Contact Support via Live Chat or Phone (1-800-345-7669) Mon - Fri, 8am - 8pm PST
You will want to mention that you believe your PSN Account was compromised and need help recovering the PSN Account.

NOTE: If your Sign-In ID has also been changed without your consent, you will either need to call, or use another PSN Account to be able to setup a Live Chat session.

3.) Implement additional security measures (reccommended)

If you are able to recover your account, you should utilize some additional security measures to ensure that your account cannot become compromised again.

Activating 2-Step Verification will require someone attempting to login to your account to provide an additional code sent to you via text message, and is a great way to help keep your account more secure. It is also reccommended that you follow the tips in SECTION 1 of this guide.

 


► SECTION 3: WHAT TO DO IF YOUR PLAYSTATION CONSOLE IS LOST OR STOLEN ◄

 

If your device was stolen, be sure to first report the robbery to your local authorities or police department.

1.) Change your password immediately
You can change your password on any PlayStation system or through Account Management via web browser or the PlayStation App.

Click here to change your password

2.) If you cannot change your password
Contact Support via Live Chat or Phone (1-800-345-7669) Mon - Fri, 8am - 8pm PST

3.) Deactivate your console
Do this to prevent anyone from being able to access your purchased content and ensure you can activate a new console if you get a replacement.

Click here to learn how to deactivate your console online

4.) Enable 2-Step verification and force sign-out of devices
2-Step Verification is an additional security feature available on SEN/PSN accounts which requires users trying to login to your account to sometimes provide an additional security code which is sent to you via text message. This second layer of security can greatly reduce the chance of your account being compromised.

Click here to activate 2-Step Verification

When prompted to automatically sign-out of all devices you are currently signed-in to, accept this. This can help prevent anyone who has stolen your console from being able to sign-in to PSN and manage your account.

 


► SECTION 4: SAFE LINKS FOR PSN ACCOUNT MANAGEMENT ◄

If you are ever unsure about a link being legitimate from a message or email, you can take an extra step of precaution by using these links to visit an authentic Sony website in full confidence:

If you feel you may have given out your information to an unsafe source, follow the steps in SECTION 2 of this guide.

 


► APPENDIX ◄

Several Support MVP members and PlayStation Support staff contributed to both this post and the resulting support article: "How to keep your PlayStation Network account safe"

Note that the links and phone numbers in this thread are for United States and Canadian PSN Accounts. Click here to visit the PlayStation website of a different country or region.