Games & Services
04 Feb 2020 03:43 AM
Krischoni
By: Krischoni

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Missing Platinum award

3 replies

I have the Spider-Man platinum trophy but haven't received the reward

  • moi944

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    Make sure you setup your account to receive promotion emails. Personally, I never received the "promotion" email even if I have both checkbox checked. I finish spider man last year and never received anything.
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  • Akira_994 (Support MVP)

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    The following page may help: Platinum Trophy Reward Terms and Conditions

     

    Note that it states it may take up to 14 days after you have qualified for the reward to be sent.  If, after fourteen days have passed, you have not received the reward, contact the Customer Support department for the PSN region of your account.  Only they can determine your eligibility for the promotion, and resend the message as necessary (or send it to a different location).

     

     

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  • moi944

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    I tried contacting sony since I have the same issue theysent me the same link then Akira sent. I told them it was already on but he didnt believe me because I ask for the link to the setting before getting the platinum to confrim ndit was set but he seems to think I was lying. When I mention there might be a bug on their side becauee I can see mutliple people on reddit and this site with the same issue. He respond that he would add a note to my account and close the chat.
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