Games & Services
02 Dec 2019 12:08 PM
By: stephcare

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Undownloadable purchase!! HELP!!!

3 replies

I purchased a game on the PlayStation mobile app and it shows that it was purchased and is in the PlayStation store on the app, but I can't find it in my library in "purchased" or in the PlayStation store on my actual PlayStation. The game was purchased and it shows on the app, but I can't find it anywhere on my PlayStation. 

  • Are you checking the "purchased" portion of your library with the account used to purchase the game?
  • Akira_994 (Support MVP)

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    Are you sure the game is intended for your specific console?  If you browse the Playstation Store from a web browser or the PS App, you'll see games for the PS3, PSP, Vita and PS4.  Any games intended for use on the PS3, PSP or Vita will not appear for download/play on the PS4, as the PS4 is not backward-compatible with any of those consoles.



  • kisuma1 (Support MVP)

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    Also, if you've already made your own thread, don't derail someone else's. You already have your own thread where people will specifically respond to you.