PlayStation™Music Support
14 Feb 2019 01:44 PM

SOLUTION: Can't access Spotify

3 replies

Problem: I tried listening to music on spotify but it tells me to download the app (even though it's already installed) I go to the ps store to download it and it tells me "cannot find application"

Solution: If you are using an external hard drive on your ps4 it might of not downloaded the app or installed the application correctly.I unplugged the external hard drive and tried downloading spotify and it worked. When you plug in your external hard drive back it will ask you where you want to keep the application. Choose system and it would delete the one from the external hard drive and after that you can access spotify.


  • Thank you so much! This worked for me.
  • It's not working for me
  • Omg thank you so much