PlayStation™Now
25 Nov 2019 12:38 PM
sergentums
By: sergentums

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Can't activate trial or month subscription.

6 replies

I see the sentence "Update your billing information"  ->  You can add up to 3 credit/debit cards and 1 PayPal account. OR REDEEM PREPAID CARD. Which i did already.

Why i still can't activate free or prepaid subscription?! You see i have 10$ in account already.

  • kisuma1 (Support MVP)

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    Most if not all subscription-based services require you to have a form of payment on file. PlayStation Now is no different.
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  • Do you understand the sentence? 

    "You can add up to 3 credit/debit cards and 1 PayPal account. OR REDEEM PREPAID CARD"

    That means that prepaid card is VALID as payment method.

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  • I see that you added the word "or". You can use Paypal as your payment method, but that doesn't mean that a credit card is not required.
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  • I didn't added word OR it's written on the page and you can see clearly on the second screenshot. Right between the card and paypal block and prepaid option. With two lines on left and risght sides.

     

    The page with the header "Payment method" and three buttons (options) card, paypal and prepaid cards means that all three options are valid as payment.

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  • kisuma1 (Support MVP)

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    Do you not understand my sentence?

     

    PlayStation Now requires a form of payment to be attached to your account regardless of how much money is in your wal.let. It's necessary to have one to make the purchase but afterwards you should not need it if you have sufficient wal.let funds.

     

    Also, if there are taxes required in your region, $10 won't cover the purchase.

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  • I understand it's clearly now. But back then it's impossible to understand because prepaid card looks like valid option of payment method. So i used it and spent 10$ and what i get? nothing
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