PlayStation™Now
17 Jan 2015 09:05 PM
gits
By: gits

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Can't hit the start button for numerous games PS now

96 replies

I can't play games because the start button doesn't work on my ds4 controller. Has anyone found a fix? Seems like there are a few people out there with the same issues.

  • loiper5

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    Me neither. I can't play Saints row. It's stuck in the instructions and says press start to continue. We really need help. This sucks
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  • loiper5

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    I found it! Press the right side of the pad in the controller!
    1
  • gits

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    Still no luck the pad works for other games in ps4 but not in ps now.
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  • Lightning_Slap (PlayStation Support)

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    gits, is the touch pad completely unresponsive while playing PSNow titles on your PS4?

     

    The Start and Select buttons from the DS3 are mapped to the left and right halves of the DS4's touchpad when playing a PSNow title.

     

    If this is not occuring for you, please let us know. And you may have to try actually pressing, not just touching, the touch pad.

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  • gits

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    It would appear the touchpad itself is unresponsive. Pressing the buttons have no effect in PSnow. I do know that they will work when playing ps4 games.
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  • KBG29

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    PS Now shows Start and Select mapped to the touch pad every time you start up a game. You have to depress the right side of the touch pad like a mouse click or button press. This has worked on every one of the games I have played. 

     

     

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  • same here. touchpad is completely unresponsive in ps now

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  • same thing is going on with me. it worked before, but now, any new game i try to stream won't respond to pressing the right side of the touchpad, it's really rather frustrating.

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  • Lightning_Slap (PlayStation Support)

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    Hi guys,

     

    In order to further troubleshoot the issue, I want to see if any of you can do a couple things for me.

     

    While in a stream, can you push the PS button on your controller to bring up the menu and check controller settings to see if it is set to "1".

     

    As well, if the problem persists, could one of you get a video of you pushing the start button and the game not progressing passed the title screen? This will also help clarify to us that you are experiencing actual control failure.

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  • I have more important things to do than record a video of this crappy application not working. Just like I had better things to do than call support to be told to talk to chat to be told that they can't help me with anything. Sony needs to get it together...this is worse than xbox support...I never thought that was even possible.
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  • I have the exact same issue In Uncharted 2. The Select and Start "buttons" will not work. Loaded up and Destiny and the pad worked just fine to get to orbit.
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  • Mine doesn't work either is there a work around?
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  • shortypmo (PlayStation Support)

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    Which "buttons" are you guys pressing to hit "Start" and "Select" buttons on the DS4 controller?

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  • i am pressing the right side of the touchpad on the DS4. It is not a faulty controller as the touchpad works fine with other PS4 titles. Someone needs to get it together and fix the issue as I am paying $20/month for games i cannot get passed the title screen.

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  • shortypmo (PlayStation Support)

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    fappingtocode,

     

    Our QA team tried reproducing this issue but so far we haven't had any luck. Any additional information you can provide to reproduce this issue would be helpful. 

     

    1. Which games are you having this problem with? Please list all.

    2. When did this start occuring?

    3. Do you remember doing something specific before this problem started happening?

     

    Thank you!

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  • Sabvre

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    Which console are you using to access PS Now? I mean the actual console you are actively connected to, not remote play, not share play.

     

    The PS TV and the PS4 are the only devices that actually support the DS4 at the moment. I'm also wondering how the DS4 handles with the PS TV and PS Now... i might try this when I get home. I'm wondering if the app gets confused on the PS TV when using a DS4 (and also wondering if this is the case).

     

    I also haven't tried, but could see the PS TV throwing up if you tried to remote play to a PS4, then PS Now from there.

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  • Not only will the Start button (aka right side of touch pad) not work, but the X button doesn't work either. Uncharted 2 has a "press X to continue" prompt at the beginning and I can't get past it.
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  • I was having the same problem and I found out that it was because I was signed into two psn accounts. I signed out of my secondary and into my primary and the touchpad worked just find.

    It also may be worth mentioning that the secondary account was based in a region that didn't support ps now. I hope this helps anyone else who stumbles upon this forum looking for help.
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  • That's weird...im having that issue also, I got PS now a couple of days ago and i have been playing God of War Ascension but the start and select from the pad isn't working. Very annoying. Sony needs to fix this especially since they are charging ppl to use PS now after a trial. I also tried street fighter and same issue. Get your crap together Sony
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  • Lightning_Slap (PlayStation Support)

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    For any of you still afflicted by this issue, are you in a situation similar to Stew8687?

     

    There is an aspect where if you have multiple accounts and a secondary controller (possibly signed in as player two) is unable to control a game that has been launched, because the service is still looking for the 1st  controller.

     

    Or are you in a situation where you are the only account and you started up the console normally and just launched the title, witnessing the issue occur?

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  • I just wanted to reply and say that this continues to be a problem.

     

    I only have one account loaded and only one controller signed in.  The start and select "buttons" do not work and the touchpad on my DS4 definitely works.

     

    It would be great if you could allow a simple setting so that we can remap these buttons.  When I play Uncharted 3 I have to keep loading the game up on my Vita during the puzzle sections in order to look at my journal.

     

    This issue has been there since the launch of PS Now and it needs to be fixed NOW!

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  • This is to much they need to fix so I can play what I pay for
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  • Just finished talking with tech support about this exact issue. Tried everything before tech admitted it was a software issue. Since there is no way to delete/reinstall psnow the tech wanted to go nuclear. Wipe hd, reinstall factory os, download/reinstall hundreds of gigs of data -or- ..... Nothing. Cant even cancel subscription. Official policy is no refunds too. All i can say is i hope you pay a lot for your internet and you have a lot of time to waste reloading your ps4 otherwise wait ungil they fix this before you subscribe to psnow. For many games this will be a game breaking issue and unfortunately i just wasted $20 on a ton of unplayable games.
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  • Lightning_Slap wrote:

    For any of you still afflicted by this issue, are you in a situation similar to Stew8687?

     

    There is an aspect where if you have multiple accounts and a secondary controller (possibly signed in as player two) is unable to control a game that has been launched, because the service is still looking for the 1st  controller.

     

    Or are you in a situation where you are the only account and you started up the console normally and just launched the title, witnessing the issue occur?


     

    I have the same problem for a lot of the titles....I'm cancelling my subscription, what a bunch of garbage

     


     

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  • I am stuck while playing games due to the fact that I can't press start. I've tried the touchpad and all the other buttons on the controller and still nothing. I do not have 2 psn accounts signed in and it is assigned to controller 1.
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