PlayStation™Now
30 Aug 2016 06:03 PM
FizzleRabbit
By: FizzleRabbit

icon_email Send Message

PS Now on PC - Bug/Issue Reporting

230 replies

Hi everyone,

 

PS Now on PC has just launched in the US and Canada. You can find more information about how to get started on PC here.

 

If you experience any issues or bugs while using PS Now on PC, please report them by replying to this thread with the following information:

 

  1. PSN Online ID (used with PS Now):
  2. Description of issue:
  3. Internet speed at streaming location:
  4. Internet Service Provider (eg. Verizon, Time Warner Cable, etc.):
  5. Wired or wireless connection:
  6. PC operating system (eg. Windows 7, 8.1, 10):
  7. Processor type (eg. AMD, Intel):
  8. If game-related, which game:
  9. Are you in your free trial, an active subscriber, or not subscribed at all:
  10. If you are seeing an error, what text is being displayed:
  11. Location (Country / or if US, ZIP Code):

 

Any bug or issue feedback posted here will be reported directly to the relevant team for investigation. 

 

You can also find more support information at the following pages:

 

Many thanks!

 

  • IN8IK

    icon_email Send Message

    I've tried graphics settings to put it under my main graphics card

    I've already played PSNOW on the PS4 with same connection so I know it's not a connection issue.

    Updated drivers. 

     

    No clue what is going on.

     

    1. PSN Online ID (used with PS Now): IN8IK
    2. Description of issue: Game loads, you can hear the sound of the game and even navigate a menu in a game, but the screen is black. UI Will pop up still and they are visible but game itself is black.
    3. Internet speed at streaming location:  60mbps
    4. Internet Service Provider (eg. Verizon, Time Warner Cable, etc.): Blue Ridge
    5. Wired or wireless connection: Wired
    6. PC operating system (eg. Windows 7, 8.1, 10): Windows 10
    7. Processor type (eg. AMD, Intel): Intel I5 - 5200u 2.20GHZ GPU NVIDIA GeForce 940M
    8. If game-related, which game: ALL GAMES
    9. Are you in your free trial, an active subscriber, or not subscribed at all: Free Trial
    10. If you are seeing an error, what text is being displayed: No ERROR
    0
  • KaijuKick (PlayStation Support)

    icon_email Send Message

     can you please provide more details  for  NVIDIA?

     

    Processor type (eg. AMD, Intel): NVIDIA

    0
  • IN8IK

    icon_email Send Message

     Intel I5 - 5200u 2.20GHZ GPU NVIDIA GeForce 940M

    0
  • jamyjet

    icon_email Send Message

    Games don't start for me on pc, even with a controller plugged in...? I have a great wired internet connection (around 60mbs) so it should be working...

    0
  • I am having the exact same issue. I'm running Windows 10 on a laptop and I had to run both psnowlauncher and agl.exe in compatibility mode for it to start up successfully.

     

    After that all menus work, and I can control and hear sound for games, but the screen is black. I am running an NVIDIA GeForce GTX 980M.

     

    Also if I manually set the app to run through the Intel HD Graphics 4600 I still get the same problem.

     

    Processor: Intel i7-4720HQ

    0
  •  

    first, http://blog.us.playstation.com/2016/08/30/playstation-now-september-update-pc-streaming-6-greatest-hits/#comment-1176325

     

     

    1. PSN Online ID (used with PS Now):
      1. capitolc
    2. Description of issue:
      1. Once I got on my FiOS network, I still was not able to start up games I previously played during the PS Now Beta program.  I decided to play a game I own from PSN (Rag Doll Kung Fu Fighting) and it worked. Upon exiting, the screen didn't load properly and was forced to exit out the program completely.
        ps now pc bug pic 1
      2. As a previous (first rounder?) beta tester for the service, I wanted to go back to the games I previously tried. Once again, I got the error message "game unavailable, try again later".  As seen in the pic, that's 5 game I couldn't play again.  Will I ever get a chance to play them again (without deleting my data files)?
        http://i.imgur.com/ZKOfi1Y.jpg    (using import image url errors out)
      3. After playing a game (every time) I would go back to the catalog and find things have not loaded, or not properly loaded. Some times I felt I saw empty spaces next to game icon's when there shouldn't be because the order seem to be right.  During a fresh start of the application, I don't see this - only when return here after playing a game.
        http://i.imgur.com/FN9gniv.jpg  (using import image url errors out)
    3. Internet speed at streaming location:
      1. looking at the status of my connection on my laptop. I was connected at 450Mbps.  (if I recall, on both networks as listed below)
    4. Internet Service Provider (eg. Verizon, Time Warner Cable, etc.): 
      1. public hotspot from Comcast/Xfinity  (need account login to join) (1130-3am EST)
      2. FiOS/Verizon  (9pm EST)
    5. Wired or wireless connection:
      1. wireless
    6. PC operating system (eg. Windows 7, 8.1, 10):
      1. Windows 7 Enterprise SP1
    7. Processor type (eg. AMD, Intel):
      1. Intel Core i7-4600M CPU@2.90GHz  2.89GHz
    8. If game-related, which game:
      1. see description above
    9. Are you in your free trial, an active subscriber, or not subscribed at all:
      1. active subscriber - first use since subscribing (1/2016)
    10. If you are seeing an error, what text is being displayed:
      1. Did not capture direct error

     

    0
  • Can NOT play Netflix and Amazon Prime video when PS Now is installed:

     

    I get erros with Google Chrome's Widevine Content Decryption Module 

     

    https://help.netflix.com/en/node/14759

     

    I tried all those steps to try and fix Netflix on Google Chrome, than I uninstalled PS now and rebooted my Pc and sure enough Netflix and Amazon worked again...shame...shame...

     

    I have latest version of Windows 10

    0
  • So as soon as I tried to launch it, Webroot detected 3 types of adware and deleted the files in my temp folder. Anyone else had an issue with your antivirus and PS Now?
    0

    1. PSN Online ID (used with PS Now): BaronVonTomas
    2. Description of issue: 2 issues I've seen.  When you add a title to your "My LIst" section it automatically freezes up and sets you back to the beginning of the row.  Also when you add a title to "My List" sometimes after adding the title the screen will go black and not come back and you have to shut down the program and restart it. 
    3. Internet speed at streaming location: 45mbs down
    4. Internet Service Provider (eg. Verizon, Time Warner Cable, etc.): Time Warner
    5. Wired or wireless connection: wireless
    6. PC operating system (eg. Windows 7, 8.1, 10): Windows 7
    7. Processor type (eg. AMD, Intel): AMD
    8. If game-related, which game: N/A
    9. Are you in your free trial, an active subscriber, or not subscribed at all: Free Trial
    10. If you are seeing an error, what text is being displayed: No error text to speak of.

     

    0
  • Xbox one controller will let you control the menu and pick which game you want, but then it won't control the game once it starts??? Looks like it runs real smooth, but I hit "Start" and or any button, and nothing happens. It looks like so much fun too!

    0
    1. PSN Online ID (used with PS Now): TurboSid
    2. Description of issue: Launcher closes after a few seconds, PS Now tray icon is in sys tray but all i can do is right click and exit
    3. Internet speed at streaming location: 17mbps download (Speedtest.net) 
    4. Internet Service Provider (eg. Verizon, Time Warner Cable, etc.): Comcast
    5. Wired or wireless connection: Wired
    6. PC operating system (eg. Windows 7, 8.1, 10): 7
    7. Processor type (eg. AMD, Intel): Intel
    8. If game-related, which game: No
    9. Are you in your free trial, an active subscriber, or not subscribed at all: Active Subscriber
    10. If you are seeing an error, what text is being displayed: None
    11. Location (Country / or if US, ZIP Code): US 33313

    I have a thread started yesterday on this issue. I have already tried disabling AVG virus protection and adding the psnowlauncher.exe to the exceptions list inside AVG. Neither work. I've tried reinstalling the client numerous times as well and restarting the pc after each fresh install. 

     

    Thanks.

    0

  • ForgottenHero86 wrote:
    So as soon as I tried to launch it, Webroot detected 3 types of adware and deleted the files in my temp folder. Anyone else had an issue with your antivirus and PS Now?


    Same here. As soon as I launched PS Now, my anti-virus went off. Don't know what's going on with the app, but one virus was deleted. Uninstalled and not likely to use the app again in the future.

    0
  • PSN Online ID (used with PS Now): NeptNutz

    Description of issue: PS Now app on Windows 7 keeps crashing to desktop. The PS logo will not go away when the PS Now window pops up. Then it all crashes.

    Internet speed at streaming location: 40-60 Mbps

    Internet Service Provider: Cox

    Wired or wireless connection: Wired - 100 Mbps

    PC operating system: Windows 7 Home Premium (SP1), Retail license

    Processor type (eg. AMD, Intel): AMD A10-7800

    Subscribed: 1-year/$99.99

     

    PS - Working fine on Windows 8.1 (and PS3 of course ;-)

    0
    1. PSN Online ID (used with PS Now): kiskunkgirl
    2. Description of issue: Not able to do anything in PS Now App, It says my region is not supported, doesn't accept paypal "an error occured", doesn't accept valid credit card either
    3. Internet speed at streaming location: 12mbps
    4. Internet Service Provider (eg. Verizon, Time Warner Cable, etc.): Invitel
    5. Wired or wireless connection: Wired
    6. PC operating system (eg. Windows 7, 8.1, 10): Windows 10
    7. Processor type (eg. AMD, Intel): Intel I7
    8. If game-related, which game: -
    9. Are you in your free trial, an active subscriber, or not subscribed at all: Can't even start free trial or subscribe because the given description above.
    10. If you are seeing an error, what text is being displayed: "An error occured"/"Your region is not supported"
    11. Location (Country / or if US, ZIP Code): Hungary - 6000
    0

  • PSN Online ID (used with PS Now): Ave_atque_vale17
    Description of issue: Only the Fighting and Arcade Classics genres appear and the controller doesn't work with the app.
    Internet speed at streaming location: 60mbs
    Internet Service Provider (eg. Verizon, Time Warner Cable, etc.): Verizon
    Wired or wireless connection: Wireless
    PC operating system (eg. Windows 7, 8.1, 10): Windows 10
    Processor type (eg. AMD, Intel): Intel QuadCore
    If game-related, which game: All Games
    Are you in your free trial, an active subscriber, or not subscribed at all: Active subscriber
    If you are seeing an error, what text is being displayed: There's no error
    Location (Country / or if US, ZIP Code): 23112
    0
  • just a bit more insight from early usage.  I am seeing what I can do with this service and cannot do.  If PS Now requirement is 5Mbps, I wonder why 144 isn't enough.  I will try hotspot again during a "non peak time" for my cellcular network

     

     

    1. PSN Online ID (used with PS Now):  capitolc
    2. Description of issue:  connection issue when trying to load/play a game  (5pm EST)
    3. Internet speed at streaming location:  144.0 Mbps
    4. Internet Service Provider (eg. Verizon, Time Warner Cable, etc.): Sprint Mobile Hotspot
    5. Wired or wireless connection:  wireless
    6. PC operating system (eg. Windows 7, 8.1, 10):  Win7
    7. Processor type (eg. AMD, Intel):
    8. If game-related, which game:  GoW, Rag Doll Kung Fu, Pac Man Championship DX
    9. Are you in your free trial, an active subscriber, or not subscribed at all:  Subscriber
    10. If you are seeing an error, what text is being displayed:  "network dealy might make ps now unusable in your area" (high traffic volumen on network or router issues)
    11. Location (Country / or if US, ZIP Code):  20723

     

     

     

     

     

    0
  • ENunn

    icon_email Send Message

    Works fine, everything's smooth.

     

    Screen tearing is a huge issue though. Is Sony going to fix this?

    0
    1. PSN Online ID (used with PS Now): DEATHBLADEX9
    2. Description of issue:I installed the App and when I launch it, it just hangs on the Playstation NOW screen (Blue startup screen). I've tried compatibility mode for windows 8 and 7. It still just hangs
    3. Internet speed at streaming location: 62MBPS  -  Richmond, VA USA
    4. Internet Service Provider (eg. Verizon, Time Warner Cable, etc.): Verizon Fios
    5. Wired or wireless connection: wireless
    6. PC operating system (eg. Windows 7, 8.1, 10): Windows 10 64Bit
    7. Processor type (eg. AMD, Intel): AMD FX-9590
    8. If game-related, which game: N/A
    9. Are you in your free trial, an active subscriber, or not subscribed at all: Not subscribed yet. Haven't gotten that far
    10. If you are seeing an error, what text is being displayed: N/A
    11. Location (Country / or if US, ZIP Code): USA 23236
    0
  • chief_lieutenant

    PS NOW PC APP starts up, sits in my notification area, after clicking the notification area icon it opens up, black screen no response from the app unless I want to close it.

    80 to 120 Mbps (depends on time of day)

    Cox Comunications High Speed Coaxial Internet

    Wired Cat 6 Ethernet Cable

    Windows 10 Version 1151 Build 10586.545

    Intel i5 4690k 3.5GHz (4.2GHz Boost)

    No game can be played. (Though I did succesfully play the first level of Killzone Previously)

    7 day free trial Started Sept-1-2016 ends Sept-8-2016 (If I am unable to play durring this time I fully expect a free month)

    No error code is given. (black screen with no response)

    South Central Kansas, United States (seriously asking for a Zip Code?)

     

    I was able to get back into the app and login to psn after I Uninstalled/Reinstalled the app. (I SHOULD NOT HAVE TO DO THIS EVERYTIME)

    I was then able to play Killzone 1 and Kilzone 2.

     

    I have a sneaking suspicion that this problem comes on how the app is launched and closed.

    In the fact that the app doesnt fully close at all, it hides in the notification area.

     

    Firstly there is no reason for the app to hide in the notification area. When I close it I don't need the app running up my resources and slowing down my computer.

    (IDK if your dev team was instructed to do that, so the app makes the computer run slower on purpose. If you were I wouldn't be surprized.)

     

    Secondly the app needs some TLC. Have the app cache the thumbnails for the games, don't make it redownload them everytime i add a game to "My List"

     

    Thirdly when I add a game to "My List" the app completely frezzes for 2 to 8 seconds and then coimpletely refreshes the "Home Page".

    Sometiems the app freezes so long that Windows thinks the app has crashed and asks me to force close it.

     

    And finally I think this is an amazing event for gaming in general. That this is nearly the final step that bridges the divide between PC and Consoles.

     

    In the words of Aaron Greenberg - "We think the future is without console generations."

     

    I hpe that Sony feels the same way.

     

    0
    1. PSN Online ID (used with PS Now): zaganterra
    2. Description of issue: psnowlauncher.exe wont start
    3. Internet speed at streaming location:295Mbps
    4. Internet Service Provider (eg. Verizon, Time Warner Cable, etc.):Time Warner
    5. Wired or wireless connection:Wired
    6. PC operating system (eg. Windows 7, 8.1, 10):10
    7. Processor type (eg. AMD, Intel):Intel i7 3770k
    8. If game-related, which game:
    9. Are you in your free trial, an active subscriber, or not subscribed at all:free trial
    10. If you are seeing an error, what text is being displayed: psnowlauncher.exe stopped working
    11. Location (Country / or if US, ZIP Code):90249
    0
  • dubs_ux

    icon_email Send Message

     Sorry, but PlayStation Now is truly not available in your region right now. It is limited to the United States, Canada, UK, Netherlands, and Belgium. 

    0
  • dubs_ux

    icon_email Send Message

     There was a PlayStation Network outage today that affected most PlayStation services, including PlayStation Now. That may have caused your issue. PlayStation Network service is now restored, so please try again and let us know if the problem persists. Thanks!

    0
  • resolved.

    0
  • resolved.

    0
  • update:

     

    1. PSN Online ID (used with PS Now): capitolc
    2. Description of issue: choppy, lagging, slow down in performance.  This is the first time experiencing this since I started (3 days ago)
    3. Internet speed at streaming location:  300 Mbps (according to connection status through windows)
    4. Internet Service Provider (eg. Verizon, Time Warner Cable, etc.): ??
    5. Wired or wireless connection: wireless
    6. PC operating system (eg. Windows 7, 8.1, 10): Win7
    7. Processor type (eg. AMD, Intel):  Intel Core i7-4600M CPU@2.90GHz  2.89GHz   (16GB RAM)
    8. If game-related, which game: God of War HD
    9. Are you in your free trial, an active subscriber, or not subscribed at all: subscriber
    10. If you are seeing an error, what text is being displayed:  n/a
    11. Location (Country / or if US, ZIP Code):  20723
    0
10 pages