PlayStation™Now
19 Oct 2015 07:09 PM
shortypmo
By: shortypmo (PlayStation Support)

icon_email Send Message

[INFO] Trophy Issue on PS Now (80010516 or Ce-36533-0 error)

615 replies

If you are expericing 80010516 or Ce-36533-0 error, please report them here. This error seems to occur when there is an issue with the trophy data.

Please provide your PSN ID in your post.

After you report the issue, we'll have our engineer investigate the issue and restore the trophy data if needed. This process involves multiple engineering groups and it requires individual attention. For this reason, it may take several days until the issue can be resolved. 

 

Thank you for your understanding.

  • dowonee

    icon_email Send Message

    Hello, when I try to access my online trophy collection from PS Now while streaming a game via XMB menu I get an error (code #80010516).  It happens on both my PS3 and PSTV... tried everything but can't get it to sync.. a little help?

    0
  • shortypmo (PlayStation Support)

    icon_email Send Message

    Hello,

     

    Your issue has been escalated to engineers to investigate. I'll let you know once the issue resolves.

    0
  • I have the same issue on PS4, PS3 and Vita. I've been paying for a subscription and now can't even use it. This started months ago for me with Darksiders 2 and has got progressively worse. I can't believe there isn't a fix available. I see from other threads, this has been going on for quite some time. Please fix or at least stop the trophy sync between PS Now and the other systems.
    0
  • shortypmo (PlayStation Support)

    icon_email Send Message

    customnstaller,

     

    What's the PSNID you're using for PS Now? 

    0
  • shortypmo (PlayStation Support)

    icon_email Send Message

    ,

     

    We fixed your 80010516 error so you should be able to stream the games again. 

    You may notice that your save data for Pupeteer may have disappeared. We are investigating whether we can get your save data back. Will provide you with an update once we have one.

    0
  • Customnstaller or customnstaller@gmail.com
    0
  • shortypmo (PlayStation Support)

    icon_email Send Message

    ,

     

    I will escalate your issue to the engineers. For trophy related issue, it require additional support from other engineering groups so it may take a while to get back to you.

    0
  • shortypmo (PlayStation Support)

    icon_email Send Message

    ,

     

    Thank you for waiting patiently. The engineer just addressed your issue. You should be able to stream now. Please let me know if save data happens to be missing. I may be able to restore them.

    0
  • Awesome! Thank you so much. I will let you know if I have anymore issues.
    0
  • On my ps4 system it wont let me start my sly collection or any other title stating that my trophies wont sync too.

    Is there anything you can do

    0
  • shortypmo (PlayStation Support)

    icon_email Send Message

    ,

     

    I'll escalate this to the engineers. However due to different engineering group requiring to resolve this issue, it's likely that it'll be addressed sometime next week. We'll let you know once resolved.

    0
  • ,

     

    I'm sorry for the delay! Your issue should be fixed now. Can you try streaming?

    0
  • no when i try the stream it still says that it cant register my trophies and take me to and error screen. (CE-36533-0)

     

    0
  • when i try the stream it still says that it cant register my trophies and take me to and error screen. (CE-36533-0)

    0
  • I'm having a similar problem with Bioshock Infinite. Though no error code pops up, the game starts, I get through the 2K bit and then I get a message saying "registration of the trophy information could not be completed. Please quit and restart the game." I have restarted the game and my system numerous times. I've had this problem for about 2 weeks now, was hoping it would iron itself out. Is there a fix for this?
    0
  • shortypmo (PlayStation Support)

    icon_email Send Message

    ,

     

    I'm sorry for the delayed response. Can you give it another try when you can?

    0
  • shortypmo (PlayStation Support)

    icon_email Send Message

    ,

     

    I've submitted a request to the engineers to look into your issue. It may take several days since it takes multiple engineering groups to address this issue.

    0
  • I'm having the same issues on my account and my wifes account. I posted on the forums last night but no resposne. My account is Steelygarrrr, and my wifes account is Bishypwns. Any resposne would be greatly appreciated. 

    0
  • shortypmo (PlayStation Support)

    icon_email Send Message

    ,

     

    Which game(s) are you having this issue with? Also I can't seem to find any streaming sessions of your wife's account.

    0
  • I'm having the same issue with my ps4 since yesterday. I can't play any games from the PS Now 😞? I get the error
    Code 80010516 and CE-36533-0 And sometimes the game would load on the background and the error would be at the front simultaneously. I've just updated my system
    1
  • My wife's account is Bishypwns. Or *removed*. I'm sorry for the late responce, work has been crazy. 

     

    MOD EDIT: Posting personal information like email addresses is forbidden in the forums. Review the Rules of Conduct to know more! -minako85v

    0
  • 

     

    My little brother is having this exact issue with his playstation now subscription. His psn is White-Starr_ can you please look into this please. Thank you I will greatly appreciate it.

    0
  • shortypmo (PlayStation Support)

    icon_email Send Message

    ,

     

    Is your wife having this problem with PS Now? I can't find her streaming sessions. We can only resolve the issue for users experiecing the issue on PS Now. I was able to find your streaming sessions however.

    0
  • shortypmo (PlayStation Support)

    icon_email Send Message

    ,

     

    We'll look into it.

    0
  • shortypmo (PlayStation Support)

    icon_email Send Message

    ,

     

    You should be able to stream Bioshock Infinite without any issue now. Please let us know if you're still having issues.

    0
25 pages