PlayStation™Now
12 Sep 2019 02:22 PM
KaijuKick
By: KaijuKick (PlayStation Support)

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[INFO] Save Data issues

69 replies

Please provide the following information so we can look into your issue.


PSN ID:

Title:

Date that the issue occured: Doesn't have to be exact but as close as you can remember.

Details: Example - Game crashed. Rebooted and noticed I lost my saved data? Was there an error code or black screen? Screenshots if possible.  

  • TheExhalted

    The elder scrolls oblivion 

    10/11/19 19:58 gmt

    Problem is the loading screen freezing, it used to be that only autosaves while in the realm of oblivion wouldn't reload if needed, I would have to restart the game and load an earlier save before entering, so I saved before I went into each portal,  however this save has also begun to freeze upon loading and there are no earlier saves to try.

    Can my data be set back to any point today really. 

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  • PSN ID: Fenrir_1979


    Internet Service Type (Select from the following): Cable (100 Mbps)


    Connection Type (Select from the following): Wired


    Internet Service Provider: Citywide Communications


    City or State: Halifax


    Date and Time of Occurrence(Specific time greatly appreciated): 10/14/2019  01:00 AST (estimate)


    Game Title You Attempted to Play: Saints Row 3: The Full Package


    Game Title You Played Right Before the Error: Saints Row 3: The Full Package


    Issue During Start-up or Gameplay: I played the first three missions of the game when it threw up the CE-36533-0 error.  Every time I attempted to restart the game, it gets to the home screen and throws up the error immediately.  I noticed afterward that all of the cloud saves for PS3 games in PS Now were deleted (there are far too many to list here, but I'd logged about 60 hours in Yakuza 5 alone, for example, and was in the middle of Bioshock: Infinite).

    Steps taken before the problem occurred: Opened the game.


    Was anyone else in the household using the internet service at the time when the problem occurred? No, I'm the only one using the service.

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  • PSN ID: kerolisa

    Title: Persona 5

    Date that the issue occured: November 10th, 2019, around noon

    Details: Recently redownloaded PS Now and began playing Persona 5. Played around 6 hours, then cut it off. Began playing again the next day, but about an hour after playing (without saving) I began having wifi issues and the game forcibly closed. I opened the game up again today and my save files appear to have been wiped. PS shows that I obtained a couple trophies, but there is no data to load. I'd had around 5 save slots.

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  • KaijuKick (PlayStation Support)

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    @

    dakotabourdon - Please check your game again

    dpassos92 - Do you still need a restore?  It looks like you started a new session.

    TikiShades - Escalated to an engineer.

    TheExhalted - Please check your game again

    Fenrir_1979 - Escalated to an engineer.

     

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  • @KaijuKick

    Youve restored a save from after the incident not before, I need Save1 rolled back as that's the one I'm having issue with, as stated earlier. The problem was on 10/11/19(10th Nov) at 19:58, could Save 1 be rolled back before this time is possible, autosave feature doesn't help with getting back into my story save. Also I've submitted a ticket and spoken to someone on the helpline, my ticket has screenshots of the issue if it helps. 

    Thanks 

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  • KaijuKick (PlayStation Support)

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    @Fenrir_1979, We can try to restore a save that is dated 10/14.  That seems to be the best option.  The second option, if the title still doesn't load then we would have to delete the corrupted save so you start a new game.

    Please let me know how you would like to proceed.  

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  • KaijuKick (PlayStation Support)

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    @TheExhalted, according to my tools, the save I used was before your incident.  I tried using another save, please check again and let me know how it worked out.
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  • KaijuKick (PlayStation Support)

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    @kerolisa - Please check your game again.
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  • @KaijuKick

    Thanks for your reply.

    You can attempt to restore the save from 10/14 - I'll test it when it's ready and post a follow-up if the error continues.

    Just to confirm, are you referring to only the save for Saints Row The Third: The Full Package, or all of the saved games that were lost? My lost progress in Yakuza 5, Bioshock Infinite (and many, many more PS3 games I streamed) is far more important to me.

    If there's an option to do a local back-up of saved games for PS3 games I play through PS Now, please let me know. Note that I don't have a PS Plus account for cloud storage and don't intend on subscribing to it.

     

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  • PSN ID: plasticacid122

    Title: Uncharted 4

    Date: 11:55 PM Central Time Thursday November 14, 2019

    Details: The game quit in the middle of a fight, right after Nate and Sam found Libertalia, saying the game didn't start correctly. Now when I open the game it tells me I have a corrupted save file. I'm playing on PC on the Playstation Now App.

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  • KaijuKick (PlayStation Support)

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    @Fenrir_1979 - I sent you a message for a list of titles.

    @plasticacid122 - I have to escalate your issue.  To recover your Uncharted 4 save, it could wipe out the PS4 games you've played since then.  Please let me know if you want to try to recover the Uncharted 4 save or if the new games are more important.

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  • @KaijuKick You can wipe out the new games. Thanks!
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  • Psn meinvr6

    God of war3 remaster 

    Nov 19

    It say no game data saved

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  • @KaijuKick Thank you for the update. Have you heard back from the engineers yet on my inFamous: Second Son data? I would like to finish it before the game is taken off of the Now service, and I'm worried this could happen again with another game
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  • ID: DrChuckyy Title: Catherine 11/20/19 Had all of my saves deleted
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  • @KaijuKick I've spent half of this month's subscription waiting for this issue to be resolved. Can you help us out with an update or something? 
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  • KaijuKick (PlayStation Support)

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    Hello,

    I've adressed the issues that I could and escalated the rest to our engineers.  

    Please check your games again and let us know if you are still having issues.

    KaijuKick

     

     

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  • @KaijuKick My save is still corrupted.
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  • XxMrHoboxX

    METAL GEAR RISING: Revengeance - Ultimate Edition

    December 10, 2019. 7:22pm

    Was just playing the game when it froze and crashed. rebooted it back up and my save was gone

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