PlayStation™Now
04 Aug 2014 02:00 PM
shortypmo
By: shortypmo (PlayStation Support)

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[Resolved] "You are already streaming a game" error

838 replies

We are aware of an issue where sometimes a user would be unable to stream a game due to the error message which states that you are already streaming a game.

 

If you have experienced this issue, please post the following information below. This would help us greatly in our investigation.

 

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  • PSN ID:
  • Internet Service Type (Select from the following): Dial-up / DSL / Cable / Fiber Optic / Other
  • Connection Type (Select from the following): Wireless / Wired
  • Internet Service Provider:
  • Access Point/Router Brand (If used):
  • City or State:
  • Date and Time of Occurrence(Specific time greatly appreciated):
  • Game Title You Attempted to Play:
  • Game Title You Played Right Before the Error:
  • Issue During Start-up or Gameplay:
  • Issue Description:
  • Steps taken before the problem occurred:
  • Was anyone else in the household using the internet service at the time when the problem occurred? If yes, select from the following: Video Streaming / Music Streaming / File Downloads / Other (Please list):

====

 

Thank you!

  • Unknown

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    • PSN ID: vonshademeister
    • Internet Service Type (Select from the following): Cable
    • Connection Type (Select from the following): Wired
    • Internet Service Provider: Xfinity 
    • Access Point/Router Brand (If used): Arris
    • City or State: Oregon 
    • Date and Time of Occurrence(Specific time greatly appreciated): 2:30 2/10/19
    • Game Title You Attempted to Play: Tokyo Jungle
    • Game Title You Played Right Before the Error: Tear Away
    • Issue During Start-up or Gameplay: Game will not start, stuck on "Closing the other session..." screen
    • Issue Description: Abive. 
    • Steps taken before the problem occurred:
    • Was anyone else in the household using the internet service at the time when the problem occurred? No
    0
  • DjBreezeABM

    Cable

    Wireless 

    Spectrum 

    Sagemcom/Fast5260

    Cincinnati Ohio

    03/10/2019 6:56 p.m.

    Metal gear solid 4 guns of the patriots 

    Metal Gear Solid 4 guns of the patriots 

    Issue started after twin suns briefing wont load past that tried rebooting several times still does the same thing everytime if goes to black then back to home screen with an error message CE-36533-0

    Didnt do nothing except play the game was working fine up until then 

    No one was effected by this I'm the only gamer in my house no one else was using anything else while I was playing the game 

     

    0
  • Why is this posted as "resolved" if is something that is going on since 2014 and now is march 2019 an is still happening...Where is the solution? Five years of investigation??? Please post what have you found !  Give some feedback to the people that trust your company enough to buy your products.

    Thanks for your response. 

    1
  • ====

    • PSN ID:
    • Internet Service Type (Select from the following): Cable
    • Connection Type (Select from the following): Wireless
    • Internet Service Provider: spectrum
    • Access Point/Router Brand (If used): linksys
    • City or State: NC
    • Date and Time of Occurrence(Specific time greatly appreciated): 11:01 3/12/19
    • Game Title You Attempted to Play: Dead space 3
    • Game Title You Played Right Before the Error: Dead space 3
    • Issue During Start-up or Gameplay: start up
    • Issue Description: "closing other game sessions" but stuck in loop
    • Steps taken before the problem occurred: started up the game as usual
    • Was anyone else in the household using the internet service at the time when the problem occurred? If yes, select from the following: Video Streaming / Music Streaming / File Downloads / Other (Please list): No

    ====

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  • Masta_Chainz

    DSL 

    WIRELESS

    ATT

    OKLAHOMA

    3/12/19 @ 10:28

    Metal Gear Solid 4

    Metal Gear Solid 4

    Had an error during gameplay and now won't go past "Closing the other session."

    I've restarted & turned off my ps4, also turned off and on my WiFi both through the ps4 and through my router.

    No one else was using Internet.

     

    Please fix this!

    0
  • amixiam

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    • PSN ID: amixiam
    • Internet Service Type (Select from the following): Cable
    • Connection Type (Select from the following): Wired
    • Internet Service Provider: Comcast/Xfinity
    • Access Point/Router Brand (If used): Xfinity
    • City or State:Tennessee
    • Date and Time of Occurrence(Specific time greatly appreciated): 3/12/2019 @ 11:15 PM
    • Game Title You Attempted to Play: Dead Space 3, Resident Evil 4, (any title)
    • Game Title You Played Right Before the Error: None (Metro Exodus on 3/10/2019)
    • Issue During Start-up or Gameplay: "Closing other session" also "CE-35707-2"
    • Issue Description: same as above
    • Steps taken before the problem occurred: Restart system, connect wired controller, reset internet, reset router
    • Was anyone else in the household using the internet service at the time when the problem occurred? If yes, select from the following: Video Streaming / Music Streaming / File Downloads / Other (Please list): Browsing the internet for solutions to this problem
    0
  • src1973

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    • PSN ID:src1973
    • Internet Service Type (Select from the following):  cable
    • Connection Type (Select from the following):  Wired
    • Internet Service Provider:cox cable
    • Access Point/Router Brand (If used):
    • City or State:Tulsa, ok
    • Date and Time of Occurrence(Specific time greatly appreciated):10:58pm
    • Game Title You Attempted to Play: trails of cold steel 
    • Game Title You Played Right Before the Error:tarils of cold steel
    • Issue During Start-up or Gameplay: closing the other session
    • Issue Description: won't let me play game due to "closing the other session"
    • Steps taken before the problem occurred: none
    • Was anyone else in the household using the internet service at the time when the problem occurred? no
    0
  • m_curry

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    • PSN ID: m_curry
    • internet type: cable
    • connection type: wireless 
    • service provider: smithville 
    • access point/router brand: netgear
    • city or state: ellettsville, indiana 
    • date and time of occurrence: 3/13/2019 12:30am 
    • game title attempted to play: bioshock infinite 
    • game title played right before error: bioshock infinite 
    • issue during startup or gameplay: startup 
    • issue description: “closing other game in session” with error code (CE-35607-2)
    • steps taken before problem occurred: tried to startup the game 
    • Was anyone else in the household using the internet service at the time when the problem occurred? no
    0
    • PSN ID: CormacDangerM
    • Internet Service Type (Select from the following): Dial-up / DSL / Cable / Fiber Optic / Other
    • Connection Type (Select from the following): Wireless / Wired
    • Internet Service Provider: Charter
    • City or State: Utica NY
    • Date and Time of Occurrence(Specific time greatly appreciated): 1:06AM (and earlier)
    • Game Title You Attempted to Play: Several, lastly Katamari Damacy
    • Game Title You Played Right Before the Error: Last that opened was Metal Gear Solid 4 (which is still unplayable as soon as Act 4 begins, btw)
    • Issue During Start-up or Gameplay: Start up
    • Issue Description: Gets a message stating that I am playing on another device, then stuck attempting to close session (for Metal Gear, gameplay, where it hard crashes PS Now once Act 4 begins)
    • Steps taken before the problem occurred: Simply tested internet connection and opened PS Now
    • Was anyone else in the household using the internet service at the time when the problem occurred? If yes, select from the following: Video Streaming / Music Streaming / File Downloads / Other (Please list): Yes, Other (college campus)
    0
    • PSN ID:TheOtherCreeper
    • Internet Service Type (Select from the following): DSL?
    • Connection Type (Select from the following): Wireless
    • Internet Service Provider: Spectrum 
    • Access Point/Router Brand (If used): Netgear
    • City or State: Fort Worth, Texas
    • Date and Time of Occurrence(Specific time greatly appreciated): Tuesday, March 13th probably around 9-10 pm
    • Game Title You Attempted to Play: Devil May Cry HD collection 
    • Game Title You Played Right Before the Error: Devil May Cry HD collection 
    • Issue During Start-up or Gameplay: Start Up
    • Issue Description: Essentially a boot loop, I start the game and it says, "you're already streaming a game on another device". If I close the session it just gives me an error, kicks me out and does the same thing
    • Steps taken before the problem occurred: waiting, logging out, and disconnecting from the internet
    • Was anyone else in the household using the internet service at the time when the problem occurred? Yes, I was watching YouTube videos
    0
    • PSN ID: F4EYEDCHOLO
    • Internet Service Type: Cable
    • Connection Type: Wired
    • Internet Service Provider: Suddenlink
    • Access point/Router Brand: Altice one
    • CIty or state: Tyler
    • Date and Time of Occurance: 04/12/2019 10:40 P.M.
    • Game Title You Attempted to Play: Yakuza 5
    • Game Title You Plaued Right Before The Error: none
    • Issue During Start-up or Gameplay: Start-up
    • Issue Descriprtion: Closing your last game session...
    • Steps taken before the problem occurred: I was playing UNDER NIGHT IN-BIRTH Exe:Late[st] before attempting to stream
    • Was anyone else in the household using the internet service at the time when the problem occurred? If yes, select from the following: Video Streaming / Music Streaming / File Downloads / Other (Please list): 2 other people using facebook
    0
  • Arctic_mr_spade

    fiberoptic

    wireless

    verizon

    ?

    belmont,ma 

    3/13/19 12:00 am 

    borderlands 2

    fallout new vegas 

    start-up 

    started with "an error has occurred " then tried launching a second time for it say I had a session open on another device which I don't own. I choose to close it and after about 90 seconds the original error message came up again 

    turned off PlayStation from controller while streaming game 

     

    0
  • m0n3y-mc

    Cable

    Xfinity

    Motorola

    South Carolina

    5/15/19 7:00 pm (ongoing)

    Styx: Master of Shadows

    Styx: Master of Shadows
     

    Issue during Start-up

     

    Stuck on "Closing your last game session..." indefinitely

     

    - logged out of account and logged back in.

    -Enabled 2-step verification, logged out of account, and logged back in.

    -Restarted PS4 in safe mode, rebuilt databases, logged back in.

     

    -No other internet use.

    0
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