PlayStation™Video
30 Jul 2019 11:05 AM
ponxotenorio
By: ponxotenorio

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Movie recently purchased not playing

19 replies

Avengers endgame

Want my refund without waiting online chat or calling center

  • I've had the same issue. For what its worth they told me there could possibly be an update any time today.

    also if you do want a refund you probably would have to call them or do a chat message which you could find here https://support.playstation.com/s/contact-support?language=en_US (assuming your in the US/Canada).

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  • Same. I pre-ordered it and it keeps saying something bout a licensing issue and to keep trying again later. Have kept trying throughout the day and no luck. It'd be great to either be refunded the money or fix the problem.
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  • Same here.
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  • Same issue.  This is ridiculous.  I want a full refund as I will probably buy it from someone else today now. 
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  • anyone get this resolved? I'm getting this message over and over, i can play the other part of the video behind the scenes. i didn't get the bonus pack, it's the first package
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  • nope. but this is the response i got from customer support.

     

    https://imgur.com/a/1Os8EvN

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  • I pre-ordered endgame as well and it will not play.
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  • Same here.. and trying to get a refund thru the automated Bot online is ridiculous.. Fix it!!
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  • Having the same issue. 

     

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  • I’m having the same issue, it’s annoying and shouldn’t be happening. Either provide consumers with the product they purchased or refund them. Plain and simple.
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  • good to know I’m not the only one with this issue, at this point I sure wouldn’t mind my money back because this has been an added stress that I don’t need
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  • Same here! 

    I pre-ordered Avengers Endgame digitally when it came out on the playstation store on April 26th 2019 for $24.99. It's release date for digital copies used to say July 30th 2019 but when I go to playstation store it has no date and playstation video says not playable for 88 days!? 😵tried to play and say licence issue. I waited all day just in case it was a delay, but still nothing. Contacted Playstation Support, their Twitter, live chat and even the sub reddit, still nothing. Then when I ask for a refund they say I have to deal with my bank!? Thought it was just me till I found this link so if I have any luck I'll keep you guys posted 🙏

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  • Same here.  If anyone receives new information, please post it. 
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  • I'll ask tomorrow for you guys. This is seriosly frusterating.
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    • Yo! 

      Please, I purchased The Intruder (2019) movie few days ago. I keep getting the same message that everyone is getting: "Network Unavailable. Please, check your network connection.."

      My internet connection is solid, more than 100MBPS!.

    • Can someone please help fix this??

       

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  • Guys things are changing today this is what it looked like 2 days ago and now this is what it look like. hopefully that means an update.

     

    https://imgur.com/a/J0qT0Nl

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  • A little update from the mods would be nice. pretty much have to set aside some time when you want to watch a 3hr movie lol. Is there a fix coming or what? Support said to try again later. Like a week later? A day? A few hours? Pretty past annoyed here.
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  • Hey guys just checked in my videos I have two endgames now one that isn't working one that is hope everyone else got sorted good luck
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  • Hey guys my endgame is now working. I just have two copies now on my ps screen. hopefully you guys are in the same boat as me and are able to watch the movie.

     

    https://imgur.com/gallery/v0lpsR5

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