PlayStation™Video
12 Feb 2020 12:29 PM
EZ_Kill_4U
By: EZ_Kill_4U

icon_email Send Message

Bought a movie on the playtstation store and it won't play

4 replies

Bought Frozen 2 yesterday. Every time i attempt to play it it tells me there is a network issue. I'm connected fine to the internet. 

  • kisuma1 (Support MVP)

    icon_email Send Message

    Are you currently outside of the US? The the reason I ask is because video content is region restricted, and will not work if you are outside of your account region. This is one potential reason for receiving network errors.
    1
  • Yeah, I do currently live outside of the US. So if I can't watch it, is there a way I can get a refund? I have tried getting in touch with customer support and haven't been able to.
    0
  • Im also currently in Sydney studying. Why dont playstatiom put a note that if customers are outside US it wont work. Im sondisappointed. I dont know how to claim a refund since i dont know whats psn US intl code num. And no live char
    0
  • Im from Canada and am currently in the US for the winter.  Does that mean I cant rent movies as well?

    Snowball

    0