16 Jan 2020 12:26 AM
By: dbrcleroy

icon_email Send Message

bought wrong version of game

1 replies

I was going to buy superhot for VR, and accidentally bought the normal version instead of the VR version. I didn't realize until i started up the game and the motion controllers weren't working. I don't know if I would be eligable for a refund or not since I started the game up.

  • kisuma1 (Support MVP)

    icon_email Send Message

    Just a friendly tip for future reference, this section is for PS VR support. Since you're issue technically isn't about the PS VR specifically, this would be better suited in the games and services section.



    Unfortunately since the game was downloaded you would be ineligible for a refund. The official refund policy states that you have up to 14 days from the date of purchase to request a refund, and the content must not have started downloading to be considered eligible.