PlayStation™Vue Support
11 Aug 2019 08:43 PM
Vermonttv
By: Vermonttv

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I can't get out of the you're watching screen after the recent update

31 replies

Since I did the update I can not get out of the you're watching screen pressing select does nothing pressing back does not bring me up to the menu where i can select home or guide at the top like it used to all i can do is press up and down and move through this tiny menu that shows up below what i'm watching saying trending live tv, my dvr, channels, and some other options but i cannot select any of these options i can only scroll through them. I am watching on a fire stick I don't know if that maters. I'm stuck on this one channel and I cannot even watch it because the you're watching screen is in the way. I tried reseting my device but the problem persist.

  • Here to help! We have sent ​you a Private Message with further instructions. We look forward to hearing from you!​

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  • I have the exact same problem!
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  • Im having the same problem. I cant watch anything on it. 

     

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  • I am having the exact same problem, i have also unistalled and reinstalled the Vue app severarl times, can you send me way to fix as well?

     

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  • I am having the exact same issue.....help!!
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  • same problem-help
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  • Same here... I have to uninstall and reinstall the PSVue app on my fire devices to be able to watch anything. I called tech support twice and they are aware of the issue but have no idea when it will be fixed. I also had them open a request for a refund for the period of time that I am inconvenienced. I urge everyone to call and ask for compensation. The PSVue support # is 877-883-7669. 
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  • It has been glitchy since the update, but now it is stuck on a channel and I can't get off of it - I watch using the Firestick. I tried to just bypass the Firestick, but it wants me to activate, and I'm afraid it will just do the same thing. Wasn't having any problem with the TV in the bedroom, but last night if forced me to update before it would let me access PSVue, so now I suppose it's just a matter of time. Please help!

     

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  • Identical problem for me as well.  All of my firesticks 4k w Playstation Vue app are doing this.  I've cleared cache, cleared data and uninstalled/reinstalled repeatedly.  It lasts a while but then the same problem returns. 
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  • gathone

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    I have ben experiencing this same problem for over a week.  Is it possible to go back to a previous release?
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  • I have the same problem. What do I do?
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  • Has anyone found a solution for this?
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  • Same issue - Only solution is to clear all data and re-enter credentials anytime you want to change programs.  Support are you listening?  Can you give everyone an ETA on when this will be resolved?

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  • Having to same issue what has anyone figured out???
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  • same here

     

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  • Same issue here, what is the fix?
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  • Same issue with my Fire TV
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  • same.... really thinking of dropping vue.  
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  • KRLmoon

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    Same here on Fire TV. Yesterday Customer service had me update Fire TV, Uninstall and reinstall PSVUE app.Worked for awhile.Now back to same issue. Stuck on home screen.

    I assume they need to push out a new update to fix this issue. It would be nice to know when it is ready.

    It would also be nice to have YOUTUBE TV available on Fire TV so I could move on. Probably going to have to use SLING TV in the meanttime.

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  • I have the same exact problem and nothing has worked. And on top of this problem I am having Fix Your Location issues.
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  • Waiting for YoutubeTV to become availaible on FireTV.  Aside from this absurd inconvenience, PSVue dropped NESN with no advance warning in the middle of the Stanley Cup Playoffs!   NESN carries most of the games for the Red Sox and Boston Bruins, and was the chief reason I finally dropped Comcast.  Read on Cordcutters that Sony has seemd to pulled back on putting any more money into PSVue marketing.  If service like this contnues, they won't have to worry about keeping it on life support miuch longer.  :-(
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  • KRLmoon

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    SOLUTION

    This is a bug involving the "your location" pop up. When you acknowledge, the pop up goes away but it is not fully dismissed and the menu choices are locked and other remote control functions do not work, effectively freezing the APP on the home screen.

    When I fix my locaiton on line, the problem goes away. If I fix location before starting the app it works normally. If I fix location after sterting app I have to force stop and clear cache.

    My IP changes every few days and I can't get a static IP. Nor should I need to. This is a restriction by PSvue that is unacceptable and this latest bug going on 2 weeks now makes it even more ridiculous.

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  • Same here! Send me the PM as well!   If not, I will find something else like Hulu. This is crazy!
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  • NEED A SOLUTION!

    NEED A SOLUTION!

    This is a bug involving the "your location" pop up. The pop up is displayed when away from home, but it isn't displayed fully, in that it is missing the white border aroudn the OK button. When you acknowledge the OK button, the pop up goes away but it is not fully dismissed and the menu choices are locked and other remote control functions do not work, effectively freezing the APP on the home screen.

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  • Blakekc

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    Having the same issue! Could you please send a private message to us as well?

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