PlayStation™Vue Support
21 Jun 2019 12:01 PM
asufan86
By: asufan86

icon_email Send Message

Playstation Vue freezing or pausing several times a day

1 replies

I have wifi, using fire tv and a Roku stick. Router is a few feet from TV. However Playstation Vue several times a day on both device. This is happening on Live TV and once on On Demand program.

Love your product - but this is becoming worse and frustrating.

  • Tech_in_a_Mech (PlayStation Support)

    icon_email Send Message

    We are here to assist! PlayStation Vue is reliant on a stable internet connection. If you don't have a stable internet connection, or you don't have enough download bandwidth, you may experience jerky or delayed video quality. You must have at least 10 Mbps download speed to stream PlayStation Vue. Add an additional 5 Mbps for each additional simultaneous streaming user or devices. If you have these speeds already, here are some tips to resolve the issues you are having.

     

    1. Move Your Set-Top Box Closer to Your Internet Router

    Applies to wireless connected devices such as Roku®, Amazon Fire, Chromecast, Apple TV®, Android TV, PS4™ and PS3™.

    • Move your wireless device closer to the router, preferably within a few feet and in open space.

    • Ensure the router is off the floor and in an upright position.

    • Ensure the router is away from walls or large furniture that could reduce Wi-Fi signal strength.

    2. Restart Your Set-Top Box

    Step 1: Restart your set-top box.
    Step 2: Once restarted, access PS Vue and see if that fixed your problem.

    3. Disconnect All Other Wireless Devices and Pause Downloads

    If other family members or devices access your home Wi-Fi network at the same time, it may slow Vue streaming performance.

    Step 1: Completely turn off or disconnect all other Wi-Fi devices using the router to ensure nothing else is taking bandwidth.
    Step 2: Access PS Vue and see if that fixed your problem.

    4. Connect Your Set-Top Box to Your Internet Router Using an Ethernet Cable

    Try connecting your set top box to your router using an ethernet cable if your wireless connection is still weak.

    0